Associate IT Support Engineer Openings At Chennai

About the Role :

The Associate IT Support Engineer is part of the DXG DSS Platform and Product Support (PPS) team. In this role you are responsible for providing analysis, recommendations on resolution and support of applications and technical services that is utilized by business professionals who partner with Wolters Kluwer. Additional responsibilities include working with Application Development, Operational Intelligence, DevOps, and QA teams to improve incident resolution, issue anticipation and system resiliency. Leadership potential, prior work experience (internships, projects, and co-ops) and general interest in technology and its business applications are a plus.

Essential Duties and responsibilities

Provide support for

• / dxg multiple research platforms and related services utilized by customers of Wolters Kluwer

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Proactive monitoring / Event management : analysis of system alerts, logs, system behavior, Performance analysis, resource utilization, and performance trends

Take ownership of customer issues reported and see problems through to resolution

Provide management with metrics related to system availability, support issues, and KPIs as requested

Years Of Experience-2+ years

Education :

Required : Bachelor’s Degree in Computer Science, Mathematics, or Information Technology, or related field.

Preferred : Master’s Degree in Computer Science or Information Technology or related field.

Physical Demands

Normal office environment

Work hours determined by shift as part of a 7x24 staffing schedule :

Shift-1

07 : 00 AM – 04 : 00 PM

Shift-2

03 : 00 PM – 12 : 00 AM

Shift-3

11 : 00 PM – 08 : 00 AM

Shift assignments will be rotated every month