Senior Admissions Counsellor

Roles & Responsibilities :

• Responsible for managing & converting leads for versatile programs that are in collaboration with renowned Universities
• Providing in-depth information to prospective learners, this includes counselling through phone, email, chat and social media.
• Identifying references through the existing customer base to increase the sales pipeline
• Details pertaining to lead discussions & conversion should be updated real-time on CRM (Leadsquared) software
• Responsible for adherence of the inside sales process, tools and data management.
• Meet and exceed the given weekly, monthly and quarterly targets in terms of revenue as well as number of enrolments.
• Handle Objections and Price Negotiation in order to generate Sales Revenue.
• Want to maintain effective communication till the time the learner is onboard

Requirements

• Excellent written and spoken communication skills (English proficiency).
• 5+ years of experience in the admissions counseling.
• Strong sales bent of mind, in order to understand and effectively communicate what Digital Nest is offering to its prospective students and close applications.
• Approachable and vibrant personality.
• Ability to approach any situation with patience and very strong empathy.
• Passion to deliver the highest levels of customer service at all times.
• Must be a team player with the ability to work independently, prioritize tasks, and meet targets / deadlines.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.
• Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritizing tasks and overachieving targets and deadlines.