Our client is a trusted global innovator of IT and business services.
They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services.
Our client enables them, as well as society, to move confidently into the digital future.
We are committed to our clients long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
Location : : 8+ yrs.
Job Type : Contract to hire.
Notice Period : Immediate Skills :
- Skills : ServiceNow, ITIL, ITSM, Solution Analysis.
- Strong knowledge of ServiceNow platform, including scripting, O-Auth and API configuration, and workflow
design.
Certified ServiceNow Systems Administrator (CSA).Certified ServiceNow Application Developer (CAD) Preferred.Job Description :
We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management) model experience.
The ideal candidate will have a strong background in the implementation, migration, and maintenance of IT services and solutions.
Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective & efficient way.
Having in-depth understanding of the ITIL processes, hands-on expertise and delivering projects in the domain of :
Analyze complex business problems and determine an IT solution.Develop and customize ServiceNow forms, workflows, and applications.Implement best practices for form design and user experience.Troubleshoot and resolve issues related to form functionality and performance.Conduct testing and validation of developed forms to ensure quality and compliance.Provide ongoing support and maintenance for existing ServiceNow forms and applications.Stay updated on ServiceNow features and functionalities to recommend improvements.Gather data and analyze business and user needs, In terms of Functional and Non-Functionals.Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable.Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution.Enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs.Apply ITIL best practices to improve and streamline IT service management processes.Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools.With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions.Identifies opportunities for asset reuse that reduces overall solution cost and development time.Perform the validation of solutions is being built / realized, together with the business process Responsible.Together with the project team you put the solution into production and roll it out in the :Strong knowledge of ServiceNow platform, including scripting, O-Auth and API configuration, and workflow design.Hands on experience in :1. Creating ServiceNow form UI2.
2. Studio and flow designer.
Creating UI Policy and Client scripts.API integration with ServiceNow.Configurations in mid servers.Configuring connections and credential.Creating ATFs.PowerShell and Active Directory.Bachelors degree in science / engineering / business administration, or equivalent experience in related field.Minimum 8 years of IT experience and 4- 8 years of experience as Business Analyst / Solution Analyst role.Strong knowledge on any one of the platforms / packages (Ex : ServiceNow).Strong understanding of ITIL processes and ITOM model.Experience with ServiceNow ITSM, ITOM, and other relevant modules.Good inter personal skills (Communication, Collaboration, Openness, Transparent.Strong written and verbal communication skills including technical writing skills.Skills : ServiceNow, ITIL, ITSM, Solution Analysis.Certified ServiceNow Application Developer (CAD) Preferred.Certified ServiceNow Systems Administrator (CSA).(ref : hirist.tech)
