ServiceNow Technical Lead

Job Description

We’re hiring a

ServiceNow Technical Lead

with hands-on expertise in

Field Service Management (FSM)

and

Customer Service Management (CSM) . If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.

Key Responsibilities-

Lead end-to-end implementation of ServiceNow FSM and CSM modules.

Translate business requirements into technical solutions using ServiceNow best practices.

Design, configure, and customize workflows, business rules, UI actions, and integrations.

Guide and mentor a team of developers; conduct code and design reviews.

Work closely with cross-functional stakeholders to ensure platform alignment with business goals.

Manage platform upgrades and ensure system stability, performance, and security.

Maintain documentation and support governance processes.

Must-Have Skills

8+ years of ServiceNow development experience.

Strong experience in

FSM

and

CSM

implementations.

Proficiency in ServiceNow scripting (JavaScript, Glide API).

Experience with REST / SOAP API integrations and Integration Hub.

Strong understanding of ITSM processes, CMDB, and platform architecture.

ServiceNow

CSA

certification (CSM / FSM certifications a plus).

Familiarity with ServiceNow App Engine or custom application development

Experience working in Agile / Scrum environments.

Good to Have

Certified Implementation Specialist (CSM or FSM)

Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics

Working knowledge of NowAssist & AI Agent framework

Knowledge of Workflow Data Fabric