Operational Excellence Lead

About Patra

Patra Corporation is a worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

About this job

This role will serve as the internal force pushing the boundaries of what’s possible in operational efficiency, leveraging both traditional and emergency technologies – especially AI – to optimize our transaction lifecycle. Responsibilities include identifying opportunities, challenging existing practices, and implementing sustainable, tech-enabled and non-technology process improvements across operations while partnering with product, technical and operations teams, ultimately driving meaningful changes to existing processes.

Patra Core Competencies :

• Knows the Business
• Leads Others
• Accountable
• Team Player

Core Duties by Competency :

Knows the Business

Leads Others

question assumptions, identify risk areas, and promote a culture of constant improvement

Accountable

Team Player

Minimum Requirements

experience with global teams, preferred

Work Location

Working Conditions

Work Standards

uses and promotes safe respectful behaviors based on training and lessons learned

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.