No longer accepting applications
Customer Support Executive
Resource AlgorithmThoothukudi, Republic Of India, IN22 hours ago
Job descriptionProviding support on Whatsapp groups Liaise with partner lounges, banking partners, and internal operations / product teams for issue resolution. Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure. Escalate recurring or critical issues proactively to ensure timely management intervention. Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools. Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics. Support the management team with ad-hoc reporting and service analytics.
Key Responsibilities
Customer Support & Escalation Handling -
- Serve as the primary contact for customer escalations received through email and IVR channels.
- Manage and resolve queries related to lounge access, card validation, and other service-related concerns.
- Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs.
Coordination & Stakeholder Communication -
Reporting & Documentation -
BUDGET for the above profile : 6 LPA, and location is T3 terminal (Delhi)
Shift- Rotational shift
Create a job alert for this search
Customer Support Executive • Thoothukudi, Republic Of India, IN
Related jobs
- Promoted
Customer Support Executive
MTechZillaThoothukudi, IN At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age.
We’re currently seeking an experienced Customer Support Executive to j...Show moreLast updated: 1 day ago
- Promoted
HR & Recruitment Support Executive
ExasoftThoothukudi, IN Assist in internal hiring and staffing requirements across departments.Coordinate with Account Managers and team-leads on recruitment-related activities.
Conduct first-level screening and initial in...Show moreLast updated: 1 day ago
- Promoted
Customer Support Executive
Aasma CareersThoothukudi, IN We are hiring for a MNC Company for Language Interpreter (Customer Support) Role.Permanent Work From Home PAN India.Languages : - Excellent English +Hindi / Urdu / Gujarati / Punjabi / Bengali / Nepali / French...Show moreLast updated: 30+ days ago
- Promoted
Customer Relations Executive
SWITRUS HOLIDAYStirunelveli, tamil nadu, in Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 10 days ago
- Promoted
- New!
Senior Customer Support Engineer
StitchFinTirunelveli, Republic Of India, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 22 hours ago
- Promoted
Customer Support Executive
Zokotirunelveli, India As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully.
This role is exclusively focused on chat suppo...Show moreLast updated: 15 days ago
- Promoted
Customer Care & Sales Support Executive (UK Energy Market)
Energyex UKthoothukudi, tamil nadu, in Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCR.Oct–Mar : 1 : 30 PM – 10 : 30 PM IST.Mar–Oct : 12 : 30 PM – 9 : 30 PM IST (UK Business Hours).
Energyex is a UK-based consultanc...Show moreLast updated: 1 day ago
- Promoted
Customer Support Representative
Kayana | Ordering & Payment Solutionstirunelveli, tamil nadu, in Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space.As a ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Sales Support Management (Senior)
Zenith Services Inc.tirunelveli, tamil nadu, in Sales Data & Process Management.Capture, organize, and maintain customer and sales opportunity data.Ensure data accuracy, timeliness, and compliance with company and legal standards.Manage document...Show moreLast updated: 15 hours ago
- Promoted
Customer Support Executive
Trupeer AItirunelveli, tamil nadu, in AI startup founded by serial entrepreneurs from IIT Delhi, IIT.Bombay, BCG, and Samsung Korea.Backed by RTP Global and Salesforce Ventures, the.
Cursor empower everyone to build software.The platfor...Show moreLast updated: 1 day ago
- Promoted
Support Executive - Games
XSQUADS Tech Private Limitedtirunelveli, tamil nadu, in AM - 6 PM (First Shift), 5 PM - 2 AM (Second Shift), 1 AM - 10 AM (Night Shift).We are seeking a proactive and detail-oriented.
The candidate will be responsible for replying to players, organizing ...Show moreLast updated: 1 day ago
- Promoted
Customer Support Specialist
Scry AIthoothukudi, tamil nadu, in Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Technical Support
Notifik Technologiestirunelveli, tamil nadu, in Cod King is a Shopify technology company focused on building smart solutions for eCommerce brands.Our apps help online stores improve Cash on Delivery (COD) verification, reduce fraud and returns, ...Show moreLast updated: 16 hours ago
- Promoted
- New!
Customer Care & Sales Support Executive (Uk Energy Market)
Energyex UKTirunelveli, Republic Of India, IN Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCR.Oct–Mar : 1 : 30 PM – 10 : 30 PM IST.Mar–Oct : 12 : 30 PM – 9 : 30 PM IST (UK Business Hours).
Energyex is a UK-based consultanc...Show moreLast updated: 22 hours ago
- Promoted
Customer Service Representative
TPthoothukudi, tamil nadu, in International Customer Support Executive.Gurgaon (Remote – Work From Home).Rotational, including night shifts.We’re looking for enthusiastic and customer-focused individuals to join our internation...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Executive
SWITRUS HOLIDAYStirunelveli, tamil nadu, in Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 10 days ago