Job Description :
We are redefining customer engagement in healthcare by streamlining patient communications and eliminating phone queues.
As a Senior AI Engineer, you will drive the design, development, and deployment of artificial intelligence models that power our intelligent chatbots and voice agent.
- Lead Development of AI Models : Drive the end-to-end development of Large Language Model-based systems to ingest NHS data sources and generate accurate responses.
- Prompt Engineering & Voice Agent Design : Craft and optimize prompts and voice-agent dialogue flows to maximize response relevance and reduce latency.
- Cross-Functional Collaboration : Partner with frontend and backend teams to integrate AI components into our microservices architecture.
- Performance Monitoring & Optimization : Analyze logs and user feedback, troubleshoot edge cases, and implement continuous-learning improvements.
Requirements :
Proven expertise in prompt engineering, LLMs, and voice-agent / dialogue-system design, with demonstrable projects or open-source contributions.Programming skills : Advanced proficiency in Python, comfortable building APIs in NestJS, familiarity with Next.js / React for frontend integration.Cloud & Data : Strong understanding of Azure services, containerisation, and relational databases.Systems thinking : Experience designing microservices, distributed architectures, and RESTful / GraphQL APIs.Benefits :
Impactful Work : Shape the AI engine behind our flagship product, directly improving patient access and staff wellbeing.Innovative Environment : Join a rapidly growing team at the cutting edge of healthcare AI, with dedicated R&D time and full support for professional development.Flexible Hybrid Working : Enjoy a balance of in-office collaboration and remote days.