Senior Associate - Office of Advancement

Job Purpose

To support and strengthen ISB’s alumni philanthropy efforts by coordinating alumni giving campaigns, managing donor communication and stewardship activities, facilitating class gift initiatives, and enabling deeper alumni engagement across the community. The role ensures a smooth donor experience and contributes to ISB’s mission of advancing scholarships, faculty research, and long-term institutional priorities — working closely with and supporting the Advancement Lead.

Job Outline

This position in the Office of Advancement supports the coordination and execution of alumni giving initiatives, including Alumni Giving Week, reunion Gifts, and class Gift campaigns—under the direction of the Advancement Lead.

Key responsibilities include donor communication, stewardship activities, content creation, meeting coordination, data management, and providing backend and administrative support to ensure smooth implementation of all giving-related initiatives. The position requires strong communication skills, relationship-building abilities, project coordination, analytical strength in managing data and numbers, and a high degree of detail orientation, while supporting the Advancement Lead in driving fundraising and alumni philanthropy outcomes.

Job Specification

Knowledge / Education

Masters (preferably in Management, Communications, Social Sciences, or related fields)

Strong written and verbal communication

Advanced proficiency, hands-on experience in MS Word, Excel, and PowerPoint

Understanding of fundraising processes (preferred)

Specific Skills

Alumni outreach & donor engagement

Fundraising communication & stewardship

Project coordination & multi-stakeholder handling

Data tracking, reporting & documentation

Desirable Experience

1–3 years in fundraising, alumni relations, donor relations, or stakeholder management

Experience in higher education or non-profit sector

Working with volunteer groups or alumni communities

Experience handling donor records or CRM systems

Job Interface / Relationships :

Internal

Office of Advancement team

Office of Alumni Engagement & External Relations

PGP student volunteers

Creative / design teams

Communications team

External

ISB alumni across class years

Alumni volunteers and class ambassadors

Donors and prospective donors

Creative partners / agencies

Key Responsibilities and % Time Spent

Alumni Giving Week (AGW) campaign planning, coordination, and execution - 30%

Managing Reunion Giving initiatives, including class-wise outreach and ambassador coordination

15%

Supporting Class Gift campaigns through communication, volunteer engagement, and progress tracking - 25%

Operational and backend support including donor data management, reports, documentation, and administrative tasks - 30%

Total Time Spent on All Responsibilities - 100%

KRA - Alumni Giving Campaigns

KPI - Timely execution of campaigns & outreach

Measure - Completion of campaign activities as per timeline

Weightage - 25%

KRA - Alumni Participation & Conversion

KPI - Increase in alumni donors & participation rate

Measure - Number of donors, participation % by class

Weightage - 20%

KRA - Donor Communication & Stewardship

KPI - Quality, accuracy, and timeliness of donor updates

Measure - Feedback, error-free communication, timely acknowledgements

Weightage - 20%

KRA - Volunteer & Stakeholder Coordination

KPI - Smooth coordination with ambassadors & internal teams

Measure - Response time, coordination quality, stakeholder satisfaction

Weightage - 15%

KRA - Data & Documentation Management

KPI - Accuracy of records, tracking sheets, and reports

Measure - Updated datasets, error-free reports

Weightage - 20%