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ITSM Implementation Consultant
Intertec Softwares Pvt Ltdmumbai, India8 hours ago
Job descriptionStrong proven experience in IT Service Management implementations Experience with Enterprise Service Management components such as Service Catalog, Change / Incident / Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. Good understanding of IT service processes and technologies in line with ITIL best practice. Experience in SQL Server installation, configuration and reports development using SSRS. Create and implement workflows, business rules, client scripts, data imports and exports on Ivanti Service Manager Organize and prioritize development effort, interfacing with vendors and management and coordinate with additional administrators Experience with documenting policies and procedures High-level ITSM qualification with ITIL intermediate certification and desirable to have ISO20000, COBI Positive attitude, committed to delivering great work Navigates difficult and / or complex situations, maintain focus and brings clarity Communicates confidently and effectively at all levels of management, including executives Challenges established thinking and working practices Managed third-party professional services
CERTIFICATIONS :
High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT)
EXPERIENCE :
Minimum 4+ Years experience in implementation of ITSM (Ivanti)
RESPONSIBILITIES (INCLUDES ALL TASKS) :
- Understand business objectives and organizational requirements for Service Management (SM) and assess existing support organization structure, capabilities, processes, and tools against them
- Lead workshops with key stakeholders across dialogic to document current-state of processes, define future-state requirements, and produce functional specifications
- Ensure that SM policies and processes are documented for distribution to clients
- Implementation of Service Management Tools at Customer place
- Perform after implementation support for Service Management
- Help transform business and technical requirements into implementation plans. document requirements, develop functional specifications, maintain architecture / integration documentation
TECHNICAL SKILLS / COMPETENCIES :
OPTIONAL
SOFT SKILLS : MANDATORY
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Implementation Consultant • mumbai, India
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