Assistant Manager - Operations (Guwahati)

1. Purpose

Responsible for execution of timely and profitable delivery of shipments to customers through effective management of service center operations & PUD / DC operations in the area

2. Key Responsibilities

Responsibilities

Operational

• . Support Area Head in developing the budget for the Area
• . Ensure adherence to budgeted capital and operational costs for the Area Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
• . Responsible for execution of timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
• . Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
• . Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
• . Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
• Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
• Evaluate existing infrastructure for operations in the Area vis vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers) Seek approval from the
• Area Head and forward the proposals to the concerned authorities for further due diligence / approvals

People

3. Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

1.

Optimize costs in the Area

2.

Drive Reach Enhancement

3.

Drive service quality and excellence in the Area

4.

Ensure Security of Shipments

5.

Ensure Regulatory Compliance

6.

Drive Operations of Channel Partners attached to the Area

7.

Drive Operations Process Efficiency and capability

8.

Support Employee Capability Building and drive employee morale and engagement