1. Purpose
Responsible for execution of timely and profitable delivery of shipments to customers through effective management of service center operations & PUD / DC operations in the area
2. Key Responsibilities
Responsibilities
Operational
- . Support Area Head in developing the budget for the Area
- . Ensure adherence to budgeted capital and operational costs for the Area Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
- . Responsible for execution of timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
- . Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
- . Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
- . Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
- Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
- Evaluate existing infrastructure for operations in the Area vis vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers) Seek approval from the
- Area Head and forward the proposals to the concerned authorities for further due diligence / approvals
People
Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectivelyMonitor the performance of the team on a continuous basis to identify key performersMentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline3. Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
1.
Optimize costs in the Area
. % reduction in Operating Costs for the area (i.e. OCPK and OCPM)2.
Drive Reach Enhancement
. Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)3.
Drive service quality and excellence in the Area
. Overall adherence to area service quality in terms of Net Service Levels (NSL). Delivery performance as per transit time for all products. % undelivered shipments. Adherence to SOPs (measured in terms of number of non-compliances / deviations) in terms of delivery and pick-ups. Achievement of target NPS Scores for the Area4.
Ensure Security of Shipments
. Number of open security related cases in the Area5.
Ensure Regulatory Compliance
. Compliance to all applicable regulatory requirements6.
Drive Operations of Channel Partners attached to the Area
. Operational Performance ofRSPsPDAsDelivery Agents7.
Drive Operations Process Efficiency and capability
. % increase in operational productivity in the Area (measured as shipments / employee ). % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes8.
Support Employee Capability Building and drive employee morale and engagement
. % Key area positions with identified successors / potential successors. Employee Attrition (%). PDA Attrition (%)