Transaction Services Specialist

Location : Remote (India – IST Hours)

Company : Amber virtual solutions pvt ltd

Project : WEC Energy Group – Transaction Services & Offline Reports

Compensation : Service-based revenue (details provided by Service Partner)

Certification Incentive Available!

About the Client – WEC Energy Group WEC Energy Group is one of the nation’s largest electric generation, distribution, and natural gas delivery holding companies. Serving more than 4.6 million customers across Wisconsin, Illinois, Michigan, and Minnesota, WEC is committed to delivering energy safely, reliably, and responsibly.

Position Overview Our company is seeking Transaction Services Representatives to support the WEC Energy Group program. This role involves transactional account updates, documentation, and occasional outbound calls following established SOPs.

This opportunity includes a structured certification program , and successful completion is required to begin servicing and earning revenue.

What You Will Do Service Partners supporting this program can expect to :

Follow detailed Standard Operating Procedures (SOPs) for multiple report types and account update tasks

Document all actions taken for audit trail accuracy

Make occasional outbound calls using approved scripts

Maintain high levels of accuracy, attention to detail, and productivity

Top Skills for Success Strong verbal and written communication skills

Excellent listening ability

High attention to detail and accuracy

Ability to work in a fast-paced, quality-focused environment

Dependability and strong task prioritization skills

Certification Program Details Phase I – Instructor-Led & Self-Study Training Dates : 22 December 2025 – 20 January 2026

Schedule : Monday–Friday | 6-hour class (including 2 hours self-study)

Time : 7 : 30 PM – 1 : 30 AM IST

No Class : 24, 25, 31 December; 1, 26 January

What to Expect :

Training on client systems, processes, and procedures

Security module completion required before call-taking

High concentration, detail-focused learning

100% attendance strongly encouraged

Phase II – Certification Call-Taking Dates : 21 January 2026 – 27 January 2026

Details :

Apply Phase I learnings in a live environment

Minimum 20 hours per week (40 intervals) required

Must service during intervals posted in Starmatic (scheduling software)

Start earning service revenue after certification begins

Certification Requirements To successfully complete certification, learners must :

Finish all self-directed assignments

Pass all client assessments, including final assessment

Complete Security Awareness course with a score of 85% or higher

System & Equipment Requirements All agents must meet platform and client requirements :

Windows 11 (latest version with no pending updates)

Minimum 8 GB RAM

Dual monitors (can be provided by company)

USB VoIP headset required for training & servicing

Professional, quiet workspace

Full system standards will be provided.

Intervals Available for Servicing Monday – Friday

8 : 30 PM – 4 : 30 AM IST

(Subject to change based on client needs)

Service Level Requirements To remain active on the program, agents must meet :

Commitment Adherence : >

90%

Minimum 3 transactions per interval serviced

Failure to meet service levels may result in SOW termination.

Background Check & Verification This opportunity requires :

Background check

Photo ID verification (via mobile device)

Valid Aadhar card

Accurate legal name (matching Experian records)

System access codes are issued only after all prerequisites are completed.

Important Notes You do NOT qualify for this program if you cannot meet system, background check, attendance, or service level requirements.

The Statement of Work (SOW) takes precedence over this summary.

How to Apply Drop your email or direct text to this post we will be in touch