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Walk-In Drive - Customer Support - 1 to 4 years exp - International Voice process - Indore
Walk-In Drive - Customer Support - 1 to 4 years exp - International Voice process - IndoreInfosys BPM • Pune, India
Walk-In Drive - Customer Support - 1 to 4 years exp - International Voice process - Indore

Walk-In Drive - Customer Support - 1 to 4 years exp - International Voice process - Indore

Infosys BPM • Pune, India
15 days ago
Job description

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

️ Walk-In Dates : 14th & 15th November 2025

Interview Location : Indore Job Locations : Pune, Bangalore

⏰ Time : 10 : 00 AM to 1 : 00 PM

Venue : Infosys Limited SEZ, Scheme No. 151 & 169B,

Village Bada Bangarda and Tigariya Badshah,

Super Corridor, Tehsil Hatod,

Indore, Madhya Pradesh – .

Mode : 100% Work from Office (WFO)

Role Overview :

As a Customer Service Advocate, you will be the frontline representative for consumer concern / query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Basic minimum requirement : :

  • Should be flexible to work in Night shifts (US Shift) and flexible to work for 24 / 7 work environment
  • Work from office mandatory
  • Exposure to US contact center preferable

1. Customer Interaction :

  • Troubleshooting : Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.
  • Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication : Clearly explain technical concepts to non-technical users.
  • Key responsibilities : :

  • Receive inbound Calls / Emails / Chats and ensure that cases and interactions are logged correctly in the required tool
  • Walk customers / Provide navigational support on self service portal
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call / data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimize customer complaints and escalations by providing exceptional service and call control
  • Mandatory Documents to Carry

    Updated printout of your resume

    Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

    All original academic documents for verification :

    ▸ 10th & 12th Marksheets

    ▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

    ⚠️ Laptops & cameras are not permitted due to security restrictions.

    Government ID is mandatory for entry into the campus.

    How to Attend the Walk-In

    Carry a copy of this email / invitation

    Register your application in advance

    into Infosys Limited SEZ, Scheme No. 151 & 169B, Village Bada Bangarda and Tigariya Badshah, Super Corridor, Tehsil Hatod, Indore, Madhya Pradesh – on 14th & 15th November 2025 between 10 : 00 AM 1 : 00 PM

    Why Infosys BPM?

    Work with a global brand

    Extensive training & upskilling programs

    Fast-track career growth in tech support or customer success

    Dynamic, inclusive, and team-oriented culture

    Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!

    Warm Regards,

    Talent Acquisition Team

    Infosys BPM Ltd.

    Human Resources | INFY HR

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    Customer Support • Pune, India

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