This job offer is not available in your country.
![[18 / 10 / 2025] Customer Success Engineer](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Eternal%20Robotics){kind=logo}
[18 / 10 / 2025] Customer Success Engineer
Eternal RoboticsIndia1 day ago
Job descriptionApply regular firmware and software updates across cameras, edge devices, and servers. Collaborate with the engineering team to deploy and validate algorithm optimizations. Backup critical datasets and configurations. Monitor and manage data storage capacity and integrity. Archive historical data and ensure ongoing data reliability. Calibrate cameras and inspect physical devices regularly. Perform preventive tasks (lens cleaning, cable replacements, hardware checks). Coordinate onsite repair or escalation for hardware replacements as needed. Fine-tune algorithm parameters based on site conditions and feedback. Analyze resource usage (CPU, GPU, memory) for performance efficiency. Reduce latency in system operations for real-time processing. Provide on-site and remote technical support to client users and operators. Conduct training sessions for customer teams on system usage and updates. Establish a feedback mechanism to improve system performance and usability. Maintain structured maintenance logs and system change records. Create detailed performance and uptime reports for internal and client use. Ensure documentation is updated for all configurations and interventions. OS : Basic knowledge of Windows and Linux environments. Networking : Ability to troubleshoot IP-based connections and device communications. Hardware : Experience handling cameras, servers, edge devices, and physical maintenance tasks. Tools : Proficiency in MS Office Suite (Excel, Word, PowerPoint) for reporting. Strong problem-solving ability and critical thinking. High attention to detail and discipline in documentation. Customer service orientation with excellent communication skills. Adaptability in fast-evolving tech environments. Qualification : Diploma or Bachelor's in Electronics, Electrical, Computer Science, IT, or related field. Certifications (preferred) : CompTIA A+, Networking+, or equivalent. Experience : 2–5 years in field service engineering, IT support, or maintenance roles. Relevant Background : Exposure to surveillance systems, CCTV, industrial automation, IoT, or edge computing setups. Experience working with AI / Computer Vision-based systems, Industrial Automation or PLC systems Awareness of safety, privacy, and data security protocols in industrial environments. Competitive salary with travel allowances. Opportunity to work on cutting-edge AI solutions. Career growth in a fast-scaling technology company.
About – Hypervise
Eternal Robotics is at the forefront of Industrial AI transformation with its flagship platform, Hypervise, enabling real-time quality control and process optimization through cutting-edge computer vision and AI technologies. We serve industries such as automotive, pharmaceutical, and apparel manufacturing, driving digital transformation on factory floors across India and abroad.
Role Overview
We are looking for a dedicated Field Service Engineer to support our deployed systems at client site. The ideal candidate will be hands-on with both hardware and software, ensuring peak performance, preventive maintenance, and timely troubleshooting of our AI-powered computer vision solutions. This is a high-impact, on-ground role that directly influences customer satisfaction and system reliability.
Key Responsibilities
1. System Monitoring and Diagnostics
- Conduct real-time system monitoring to detect and resolve anomalies.
- Perform periodic hardware and software health checks.
- Analyze system logs to identify data processing or image recognition errors.
2. Software & Algorithm Updates
3. Data Management & Storage
4. Hardware Maintenance
5. System Optimization
6. Customer Support & Training
7. Reporting & Documentation
Key Skills and Qualifications
Technical Skills
Soft Skills
Education & Experience
Preferred (Not Mandatory)
Compensation & Benefits
Create a job alert for this search
Customer Engineer • India
Related jobs
![[18 / 10 / 2025] Customer Success Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=ColorTokens%20Inc.)
Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka.
We pride ourselves with hiring great teams ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Manager (19 / 10 / 2025)
LOGICWINDIndia Designation- Customer Success Manager.To maintain solid relationships with the company's clients.To grow the company's revenue by ensuring that clients are satisfied with the services provided, ide...Show moreLast updated: 5 hours ago
- Promoted
- New!
Apply Now : Customer Success Engineer
Eternal RoboticsIndia Eternal Robotics is at the forefront of Industrial AI transformation with its flagship platform, Hypervise, enabling real-time quality control and process optimization through cutting-edge computer...Show moreLast updated: 5 hours ago
- Promoted
Customer Success Intern
Graphy Inc.India Location : On-site | Bengaluru, Karnataka.Company Website : https : / / graphy.About Graphy : Graphy is a leading Creator SaaS platform empowering creators to launch and scale their knowledge businesses o...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
AltudoIndia Be part of a high-growth digital and customer experience consulting firm that is growing by over 50% in the last year and is forecasting growth of 50% year on year in the next two years.Altudo Rain...Show moreLast updated: 30+ days ago
- Promoted
Digital Customer Success Manager
Persistent SystemsIndia We are seeking for Digital Customer Success Manager with hands on Gainsight CS tool, Customer Success.Role : Digital Customer Success Manager - Location : All Persistent Locations - Experience : 4 – 1...Show moreLast updated: 4 days ago
- Promoted
- New!
[18 / 10 / 2025] Customer Success Manager
ColorTokens Inc.India At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape.
Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform, c...Show moreLast updated: 5 hours ago
- Promoted
Customer Success Manager
LemniskIndia The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk.
We are l ooking for a maverick who is passionate about increasing the dig...Show moreLast updated: 15 days ago
- Promoted
Customer Success Manager
ZokoIndia About Zoko Zoko helps D2C brands grow faster using WhatsApp as a channel for sales, marketing, and customer support - all from a single dashboard.
We’re not just building tools; we’re helping brands...Show moreLast updated: 30+ days ago
- Promoted
Customer Engineer, EcoLearn
EcohNagpur, IN Bachelor's degree or equivalent practical experience.Familiarity with learning platforms or educational technology.Experience with platform engineering (e.
Infrastructure-as-Code, automation, image ...Show moreLast updated: 4 days ago
- Promoted
Customer Success Engineer
CustomGPT.aiIndia, India Recently, GAI Insights named us one of the “.OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta.Our no-code AI platform empowers mid-market and SME Enterprises to unlock generative AI value fro...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Executive
StarApps Studionagpur, maharashtra, in Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM).StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plu...Show moreLast updated: 20 days ago
- Promoted
- New!
▷ (20 / 10 / 2025) Customer Success Manager
Concentric AINagpur, Maharashtra, India About Concentric : Join the journey to reinvent data security.Concentric, a next generation AI data security start-up, is helping enterprises discover and protect their business-critical data.We ar...Show moreLast updated: 5 hours ago
- Promoted
Customer Success Manager
Kovaion ConsultingIndia In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention.
They are responsible for building strong relationships with customers, e...Show moreLast updated: 24 days ago
- Promoted
Sales and Customer Success (2025 Passouts)
HireBoundNagpur, IN We are seeking a dynamic and results-driven Sales Manager to join our growing team.In this role, you will be responsible for driving revenue growth by acquiring new clients, nurturing existing rela...Show moreLast updated: 5 days ago
- Promoted
Customer Success Engineer
Eternal RoboticsIndia About – Hypervise Eternal Robotics is at the forefront of Industrial AI transformation with its flagship platform,.Hypervise , enabling real-time quality control and process optimization through cu...Show moreLast updated: 3 days ago
- Promoted
- New!
(18 / 10 / 2025) Customer Engineer
Penta ConsultingIndia Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA.
We are currently looking for a Customer Engineer ...Show moreLast updated: 5 hours ago
Sustainability and Customer Success Manager
TeamifiedINRemote
Quick Apply
- Promoted
Customer Success Manager
ShopalystIndia Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products th...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Engineer
CleverTapIndia As a Customer Success Engineer, you will be the first point of contact for any technical and / or non technical issues that the customers face with our product.
This role involves debugging technical ...Show moreLast updated: 2 days ago
- Promoted
Customer Success Manager
AlgonomyIndia ROLE : Manager – Customer Success (Open Position – 1).REPORTING TO : VP, Customer Success.As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise...Show moreLast updated: 26 days ago