Transaction Quality Assurance Analyst
ConfidentialChennai, India5 days ago
Job descriptionExperience in performing call center audits and detection of errors Knowledge of Lean Six Sigma methodology Good knowledge in preparing power point presentations Perform root cause analysis and provide inputs for process improvements Collect data / information and perform data analysis needed for the improvement initiatives, from different sources including call center tools Facilitate process improvement meetings with stakeholders to develop Corrective action plans Create & Maintain QMS process documents for specific processes Identify opportunity for improvement in effectiveness and efficiency of the processes Create story boards for process improvement initiatives
Job Description For TQA (Grade 6)
Essential Requirements
- Undergraduate degree and 3 to 5 years work experience in Call center quality assurance activities
- Has the ability to carry out root cause analysis and provide inputs for process improvement
- Knowledge of Quality Tools & Techniques
- Has Required knowledge of a domain to drive process improvement initiatives
- Good team player with ability to build rapport with the delivery stakeholders and work along with delivery team
- Good communication skills
Desirable Requirements
Key Responsibilities
Skills Required
Root Cause Analysis, Data Analysis
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Quality Assurance Analyst • Chennai, India