Associate - Fraud

About 20 Downtown 20 Downtown is a premium heritage banquet in Churchgate that hosts weddings, corporate events, and private celebrations. We’re known for our elegant architecture, warm hospitality, and seamless event experiences. We are looking for a Client Relations Associate to assist in handling enquiries, giving venue tours, and ensuring a smooth client experience throughout the booking process and during events. The ideal candidate will have a background in hospitality or events, strong communication skills, and a passion for service excellence. You’ll be working closely with the Venue Manager and Operations team to ensure every guest interaction reflects the 20 Downtown standard. Handle all incoming enquiries via phone, email, and walk-ins. Coordinate with the operations and housekeeping teams to ensure the venue is guest-ready for visits and events. Support clients during events — assist with coordination, basic requests, and communication. Maintain enquiry logs, follow-up sheets, and client data on Zoho / Excel. 1–3 years of experience in hospitality, banquet sales, or event management. ~ Strong communication and interpersonal skills. ~ Basic understanding of operations, housekeeping, and client servicing standards. ~ Comfortable working weekends and event hours (with compensatory weekly off). ~ 25,000 – ₹30,000 per month (based on experience) + performance incentives