Business Analyst

Location :  BKC, Mumbai

Position :  Full-Time, on-site

Company Overview

ACER is India’s newest SEBI-registered credit rating agency, committed to delivering independent and transparent credit ratings. Our purpose is to empower investors, lenders, and businesses with ratings they can trust-enabling informed decisions and fostering confidence in India’s financial markets. With a clear vision to support India’s economic growth story, ACER upholds the highest ethical and analytical standards, combining deep domain expertise, advanced analytics, and rigorous processes to ensure every rating is objective, consistent, and insightful. At ACER, we are not just rating credit, we are fueling India’s journey towards a stronger and more resilient economy.

Role Summary

We are seeking a proactive and detail-oriented Business Analyst to lead the process mapping and implementation of our Zoho One ecosystem. You will be the crucial link between our business teams (Analysts, Operations, Finance) and the technical development lead. Your primary mission is to deeply understand our unique credit rating workflow, translate business needs into clear requirements, and ensure the Zoho platform is configured and customized to empower our team, not hinder them. You are not just a requirement gatherer; you are a process architect and a change agent.

Key Responsibilities

1. Process Mapping & Analysis :

Create detailed process maps, user stories, and workflow diagrams for the entire company’s operational processes

Identify pain points, bottlenecks, and opportunities for process improvement and automation before technical implementation.

Facilitate the design of streamlined "to-be" processes that leverage Zoho One's capabilities.

2. Requirements Gathering & Solution Design :

Translate business and user requirements into clear, concise, and unambiguous functional specifications for the Zoho Developer / Admin.

Define and prioritize the backlog of features for implementation of Zoho tools

Specify data fields, user roles, access permissions, and reporting needs for all modules

Collaborate with the technical lead to evaluate feasibility and propose solutions that balance ideal functionality with platform constraints.

3. Project Management & Coordination :

Develop and maintain the project plan, timeline, and documentation for the business analysis phase.

Track progress against milestones and communicate status updates clearly to the Project Champion and stakeholders.

Manage scope creep by ensuring new requests are properly evaluated and prioritized.

4. Testing, Training & Change Management :

Develop and execute User Acceptance Testing (UAT) plans, ensuring the built solution meets business requirements.

Act as the first line of support during UAT, collecting and triaging feedback from business users.

Create user-friendly training materials, including guides, video tutorials, and standard operating procedures (SOPs).

Champion the change, train end-users, and drive platform adoption across the company.

Essential Qualifications & Experience

3+ years of experience as a Business Analyst, Systems Analyst, or Operations Specialist.

Proven experience in leading process mapping and requirements gathering sessions.

Excellent facilitator and communicator, with the ability to explain technical concepts to non-technical audiences and distill complex business needs into clear specifications.

Strong analytical and problem-solving skills with impeccable attention to detail.

Experience creating detailed process diagrams (using tools like Lucidchart, Miro, or Visio) and writing user stories / functional specs.

A self-starter mentality :  Ability to work independently in a small team, manage your own workload, and proactively drive progress.

Highly Desirable Skills (The "Ideal Candidate" will have)

Exposure to Zoho Platform :  Familiarity with Zoho CRM, Zoho Creator, or the Zoho One suite is a significant advantage.

Experience in Professional Services or Financial Services :  Understanding of a project-based, compliance-sensitive environment (like a law firm, consultancy, or financial institution).

Basic understanding of CRM and database concepts.

Experience with change management and user training in a small company setting.

Personal Attributes

A Bridge-Builder :  Naturally connects people and ideas. You are empathetic and a great listener.

Structured Thinker :  You bring order to chaos and can see the "big picture" without losing sight of the critical details.

Proactive & Pragmatic :  You don't wait to be told what to do. You find solutions and are practical about what can be achieved.

A Passion for Improvement :  You get genuine satisfaction from making processes more efficient and people's work lives easier.

What We Offer

The unique opportunity to design and build the digital core of a specialized financial firm from the ground up.

A central, high-impact role with significant visibility and influence.

A collaborative and intellectual work environment.

Competitive compensation and benefits package.

How to Apply :

If you are a passionate Business Analyst looking to build a career in a challenging and rewarding environment, we would love to hear from you. Please submit your resume and a cover letter to hr@acerratings.com or apply directly on the LinkedIn post