VP - Digital Transformation (Retail)

Roles and Responsibilities

Major Deliverables :

To lead a team of business analysts for delivery and implementation of digital projects

Manage end to end project life cycles, user handholding and post live support

Have good knowledge of CRM softwares, preferably Salesforce

Work with business partners to plan, organize and deliver key asks in the digital portals and mobile apps

Innovate with Impact : Develop POCs, Pilots and solutions that will enhance customer experience

Work closely with the development partners to align the platforms and systems architecture and roadmap to the user requirements

Work closely with senior management and ensure that the business strategies are translated to operational success stories and benefits reaped.

To lead weekly / monthly reviews with the business heads and IT senior leadership and taking stock of work in hand

To manage the IT Budget allocated to ensure that budgets are properly utilized and cost over runs doesn’t happen

To escalate at the right time in the project lifecycle to ensure timely delivery

Specialized job competencies :

Experience in lending space

Educational Qualification : Any Graduate : BE / BTech / MCA, Preferably : MBA

Desired Experience :

• years of technology experience with at least 5-6 years of digital projects experience across the retail lending domain

Must have hands-on experience in technology and integration background and be adept at personally engaging with seniors in key programs

Must be adept in managing a team of business analysts and multiple vendors

Must have experience in creating solutions, design principles as well as development of Digital applications around lending workflows and mobile apps

Must have exposure and experience in Agile program management

Wide and in-depth knowledge of various technologies including web / application / database servers, network infrastructure, Cloud and Mobile. Experience in Azure based technology is preferred.

Should have been part of high performance teams delivering as per needs of the customers

Other desired attributes :

Strong problem solving skills and ability to present information / insights at the senior levels in a clear / concise manner

Strong project and program management skills with proven track record of delivery

Should be able to work in a dynamic environment and provide hands on leadership

Should possess strong oral and written communication skills

Must possess strong team management, stakeholder management and mentoring skills

Creative out of box thinker with ability to blend it with research to define a clear technology strategy and execution plan

Should be able to work across teams to ensure delivery of the end goal