Head of Operations

Job Description Operations Head – Airline & Institutional Catering

Department : Operations

Location : Delhi

Reports To : General Manager

Job Summary

We are seeking a strategic and results-driven Operations Head to lead and manage the end-to-end operations of our airline and institutional catering services. This role is responsible for ensuring operational excellence, cost efficiency, and high standards of food safety and customer satisfaction. The ideal candidate will have extensive experience in large-scale catering operations, team leadership, and process optimization.

Key Responsibilities

Operational Leadership

Oversee daily operations of airline and institutional catering units across multiple locations.

Ensure timely and efficient production, packaging, and delivery of meals in compliance with service standards.

Strategic Planning

Develop and implement operational strategies to improve productivity, reduce costs, and enhance service quality.

Forecast demand and plan resources accordingly to meet client requirements.

Team Management

Lead, mentor, and manage cross-functional teams including kitchen staff, logistics, and support personnel.

Establish performance metrics and conduct regular evaluations.

Quality & Compliance

Ensure adherence to food safety regulations, hygiene standards, and client specifications.

Coordinate with QA teams to address non-conformities and implement corrective actions.

Client & Vendor Relations

Maintain strong relationships with airline and institutional clients to understand needs and expectations.

Negotiate with vendors and suppliers to ensure timely procurement of quality ingredients and materials.

Reporting & Analysis

Monitor operational KPIs and generate reports for senior management.

Analyze data to identify trends, risks, and opportunities for improvement.

Qualifications

Bachelor’s / Master’s degree in Hospitality Management, Business Administration, or related field.

Minimum 15 years of experience in operations management, F&B Service director, preferably in airline or institutional catering.

Proven track record of managing large teams and complex logistics.

Strong understanding of food safety standards and operational compliance.

Excellent leadership, communication, and problem-solving skills.

Preferred Skills

Experience with ERP systems and operational analytics tools.

Knowledge of international catering standards and airline service protocols.

Ability to manage change and drive continuous improvement initiatives.

Strong financial acumen and budgeting skills.