Operation Manager Role

Company Description

Plumtrips.com specializes in crafting unforgettable experiences through meticulous event planning and management. The company's expertise spans corporate travel, MICE (Meetings, Incentives, Conferences, and Exhibitions) events, and leisure travel. With a vision to redefine travel and celebrations, Plumtrips offers seamless, personalized, and innovative solutions. Established in 2024, Plumtrips has quickly become a trusted partner for over 500 B2B clients in India and the UAE. The company combines technology with personalized service to deliver hassle-free, high-touch experiences, from corporate offsites to luxurious weddings.

Role Description

This is a full-time hybrid role for an Operations Manager, located in Bengaluru with work-from-home flexibility. The Operations Manager will oversee the planning and execution of events, manage client relationships, coordinate with vendors, and ensure the smooth operation of events. The role involves strategic planning, budgeting, staff management, and problem-solving to deliver high-quality, memorable experiences. The Operations Manager will also work closely with the team to innovate and improve processes.

Qualifications

Key Responsibilities :

Lead and manage the travel technology operations team across locations or regions

Oversee the delivery and optimization of travel services, including online booking adoption and technology rollout

Collaborate with internal teams (IT, Infrastructure, Finance, Sales) to ensure seamless service

Drive cost savings by optimizing air, hotel, and ground transportation engagements

Enhance traveler experience using technology, ensuring safety and compliance

Monitor KPIs related to travel program efficiency, customer satisfaction, and cost reduction

Lead business implementations for new clients, systems, or processes

Skills Required

Problem-solving, Event Planning, Budgeting, Strategic Planning, Staff Management