Delivery Lead

ThinkSource LLCHyderabad, Republic Of India, IN

3 days ago

Job description

Project Manager

Location : Onsite, Hyderabad, India (IST) with 3–4 hours overlap with US Eastern Time

Website : www.Dataskatedigital.Com

About DataSkate Digital

DataSkate Digital is a next-generation integration and automation company specializing in MuleSoft, Boomi, Salesforce, and API-led modernization. We connect people, platforms, and possibilities to accelerate digital transformation through specialized integration talent and solutions.

Role Summary

Own delivery for projects we run directly and for consultants embedded at client / vendor teams. Plan capacity, identify and clear blockers, keep timelines and scope honest, and publish clear weekly reporting. Draft SOWs / proposals and coordinate approvals. Operate comfortably in a systems integrator environment where resources split time across multiple customer projects.

Key Responsibilities

Delivery management (DataSkate-owned projects)

Plan and run sprints / iterations;

manage tasks, milestones, and Gantt views in Zoho Projects.

Track scope, timelines, dependencies, and burn versus budget;

maintain RAID logs and change controls.

Lead ceremonies : standups, sprint planning, reviews, retrospectives;

ensure release readiness and demo prep.

Enforce SOW / PO compliance;

coordinate change requests and approvals.

Collaborate with client stakeholders to secure / renew environment and app access (VPN, credentials), vendor onboarding, and approvals;

own an access checklistwith owners and ETAs.

Work with business / SMEs to clarify requirements and acceptance criteria and to coordinate non-technical dependencies (test data, UAT users, sandbox refreshes, change approvals);

document decisions and assumptions.

Maintain a stakeholder / contact map (RACI) across client IT / SecOps / Procurement and vendors;

run a clear communications cadence and response-time SLAs for decisions and escalations.

Staffing & consulting placements (resources at client / vendor teams)

Track consultant tasks in client tools (Zoho Projects, Jira, ServiceNow, Asana) with clear owners, estimates, and due dates.

Monitor performance versus client SLAs / KPIs;

run weekly 1 : 1s;

capture feedback and action plans.

Operate an escalation matrix with response / resolution SLAs;

document actions and follow through.

Ensure consultants meet vendor / client expectations on delivery quality, communication, and timelines.

Manage timesheets / approvals;

forecast roll-offs / backfills and bench continuity.

Commercial support (SOWs & proposals)

Draft / refine SOWs, proposals, and change orders using approved templates and clause libraries.

Build proposal inputs : scope, assumptions, milestones, estimates, staffing plans, and timelines.

Coordinate redlines and approvals with Sales, Delivery, Finance, and Legal through signature.

Capacity planning & resource management

Publish a rolling 6–8 week capacity plan;

track utilization, forecast roll-offs / backfills, and bench coverage.

Align allocations across multiple concurrent customer projects;

flag conflicts early with options.

Trigger hiring / contracting requests with clear role definitions, start dates, and onboarding needs.

Blockers & risk management

Identify blockers early (access, environments, dependencies, decisions) and drive resolution.

Maintain a live risk register with owner, impact, and mitigation;

escalate within agreed SLAs.

Reporting & governance

Publish weekly status reports (R / Y / G health, timeline, risks / issues, actions / owners / ETAs).

Prepare client-ready PPTs for governance calls;

maintain dashboards in Zoho Projects and Google Sheets.

Coordinate timesheets, approvals, and invoicing triggers with People Ops and Finance.

Success Metrics (First 90 Days)

Weekly R / Y / G status live for all engagements;

no “surprise” slippages.

≥95% on-time timesheet submission for staffed resources;

zero unapproved scope creep.

Capacity plan published bi-weekly;

variance from plan ≤10%.

Standard SOW draft to internal approval ≤1 business days.

Qualifications

5–7 years in project management / coordination within IT services or a systems integrator.

Hands-on with Zoho Projects (tasks, Gantt, resource utilization, timesheets) and strong Google Sheets / Slides skills.

Proven experience with SOWs / proposals and multi-project resource planning.

Solid agile delivery fundamentals;

confident running ceremonies end-to-end.

Clear written / spoken communication;

dependable follow-through across clients and vendors.

Tools

Zoho Projects (primary), Google Workspace (Docs / Sheets / Slides / Drive), Slack, Notion / Confluence, e-signature tools;

client tools such as Jira, Asana, or ServiceNow as needed.

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Delivery Lead • Hyderabad, Republic Of India, IN

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