Functional operational control to deliver excellence every timeImplement service tasks, procedures and policies and measure performanceReview and spot-check suppliers / service providers performance to ensure contractual obligations are deliveredUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesProvide comprehensive workplace management for the office premisesImplement and manage the change control processResolve user's complaints and concerns with solutions and follow upBe able to resolve problems or improve operationsImplementation of service task, procedures and policiesPrepare risk assessments for self-deliveryAssist with critical out-of-hours issues & participate as a key team member in responses to emergency situationsReport building incident following with set escalation channels with measures and solutionsResponsible for monitoring and managing staff performance with criteria set in Individual Performance ManagementCoordinate, manage and oversee vendors to perform a wide range of workplace-related servicesEnsure service deliverables meet SLAs and KPIsWork with all related parties on timely delivery of all servicesEnsuring up to date information on Clients Property Services SharePointWhen necessary, raise risks to Workplace Experience Site Lead for further investigationContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessarySupport with critical out-of-hours issues & participate as a key team member in responses to emergency situationsResets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBsProactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplaceSkills Required
Technical Support, Vendor Management, Facilities Management, Communication