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Workplace Experience Enabler

Workplace Experience Enabler

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description
  • Functional operational control to deliver excellence every time
  • Implement service tasks, procedures and policies and measure performance
  • Review and spot-check suppliers / service providers performance to ensure contractual obligations are delivered
  • Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
  • Provide comprehensive workplace management for the office premises
  • Implement and manage the change control process
  • Resolve user's complaints and concerns with solutions and follow up
  • Be able to resolve problems or improve operations
  • Implementation of service task, procedures and policies
  • Prepare risk assessments for self-delivery
  • Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
  • Report building incident following with set escalation channels with measures and solutions
  • Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
  • Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
  • Ensure service deliverables meet SLAs and KPIs
  • Work with all related parties on timely delivery of all services
  • Ensuring up to date information on Clients Property Services SharePoint
  • When necessary, raise risks to Workplace Experience Site Lead for further investigation
  • Continuous Improvement implementation
  • Cost saving mind-set that drives value for service as every level
  • Conduct data analysis report when necessary
  • Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
  • Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
  • Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace
  • Skills Required

    Technical Support, Vendor Management, Facilities Management, Communication

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    Workplace Experience • Hyderabad / Secunderabad, Telangana