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Global Customer Service Representative

Global Customer Service Representative

Infosys BPMBengaluru, Republic Of India, IN
30+ days ago
Job description

Dear Candidate,

Infosys BPM Ltd. is hiring for a Customer Support Executive โ€“ International Voice Process Role

๐Ÿ“ Location : Bangalore

๐Ÿ•’ Shift : Rotational (24 / 7)

๐Ÿ“… Working Days : 5 Days a Week

We are hiring dynamic and customer-focused professionals for our international voice support team. If you have a passion for solving customer queries and thrive in a fast-paced environment, this is the opportunity for you!

๐Ÿ”น Key Responsibilities :

  • Handle inbound and outbound customer calls for international clients.
  • Resolve queries efficiently and professionally.
  • Maintain high levels of customer satisfaction and service quality.
  • Document interactions and escalate issues when necessary.

๐Ÿ”น Requirements :

  • Prior experience in international voice process (minimum 1 year preferred).
  • Excellent communication skills in English.
  • Ability to work in rotational shifts (including night shifts).
  • Strong problem-solving and interpersonal skills.
  • ๐Ÿ”น What We Offer :

  • Competitive salary
  • 5-day work week with rotational offs.
  • Growth opportunities and skill development.
  • Supportive work culture and global exposure.
  • Preferred Qualifications : Any Graduate

  • Additional certifications in customer service / upskilling
  • Note : Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Customer Service Representative โ€ข Bengaluru, Republic Of India, IN

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