Betsol - Telecom Engineer - VoIP

Company Overview :

BETSOL is a cloud-first digital transformation and data management company, delivering products and IT services to enterprises across 40+ countries. With multiple engineering patents and recognized industry awards, BETSOL consistently achieves a Net Promoter Score (NPS) 2x the industry average.

Our product line, Zmanda (zmanda.com), is a leading open-source backup and recovery solution, offering up to 50% TCO savings with best-in-class performance. BETSOL Global IT Services (betsol.com) specializes in building and supporting enterprise-grade solutions that accelerate time-to-market for customers.

With offices in Broomfield, Colorado, and Bangalore, India, BETSOL fosters an employee-centric culture with competitive benefits, including comprehensive health insurance, performance-linked rewards, volunteer opportunities, and modern workplace Summary :

We are seeking a Voice and Telecom Specialist (Telecom Engineer) with strong expertise in Unified Communications, Cloud Contact Center platforms, and enterprise-grade voice solutions. The ideal candidate will be results-driven, self-sufficient, and highly skilled in designing, deploying, and managing Cisco UC, Webex, Genesys Cloud CCaaS, and related telecom infrastructure across hybrid and cloud environments.

You will play a critical role in ensuring seamless enterprise communication, implementing secure and scalable telecom solutions, and leading end-to-end project execution with minimal external Responsibilities :

• Unified Communications (UC) Engineering : Design, configure, deploy, and support Cisco Unified Communications Manager (CUCM), Cisco Unity, and UCCX solutions.
• Cloud Contact Center Operations : Administer and optimize Genesys Cloud / Genesys CCaaS platforms to ensure performance, scalability, and seamless integration with enterprise systems.
• VoIP & Cloud Telephony : Lead architecture, deployment, and administration of Webex Calling, SIP trunking, call routing strategies, and number management.
• Telecom Infrastructure Security : Apply network security best practices to protect voice environments, including encryption, firewall rules, and access controls.
• Azure IaaS Integration : Design and integrate telecom solutions with Azure infrastructure, ensuring high availability and resilience.
• Project Leadership : Drive end-to-end telecom projects, from requirement gathering to deployment and optimization, collaborating across IT, Security, and Business teams.
• Optimization & Cost Management : Continuously monitor and optimize telecom systems for performance, scalability, and cost efficiency.
• Incident Management : Provide Tier 3 support for escalated telecom / voice incidents, ensuring minimal downtime and quick Competencies
• Cisco Call Manager (CUCM) & UCCX Administration
• Cisco Unity, Webex Calling, and VoIP Architecture
• Genesys Cloud / Genesys CCaaS Deployment & Support
• SIP Trunking, Call Routing, Number Management
• Network Security & VoIP Best Practices
• Azure IaaS Integration for Telecom Solutions
• Enterprise Telecom Systems Optimization
• Cross-functional Collaboration & Project Management
• Budgeting, Cost Control & Vendor :
• Experience : 47 years in Telecom / Voice Engineering, with proven expertise in Cisco UC and Genesys Cloud solutions.
• Strong knowledge of VoIP protocols (SIP, RTP, H.323) and enterprise call flow design.
• Hands-on experience in hybrid (on-prem + cloud) telecom environments.
• Demonstrated ability to manage enterprise-scale telecom projects independently.
• Excellent analytical, problem-solving, and communication skills.
• Relevant certifications (e.g., CCNP Collaboration, Genesys Cloud Architect) are a strong plus.

(ref : hirist.tech)