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Admissions Counsellors - English Training Academy
ConfidentialMumbai30+ days ago
Job descriptionBachelors degree in any discipline. Minimum of 3 years of experience in admissions, sales, or customer service roles. Excellent verbal and written communication skills in English. Proficiency in Microsoft Excel and CRM software. Strong interpersonal skills with a customer-focused approach. Ability to work under pressure and meet targets. Residing within a 15 km radius of Mulund West. Exceptional communication & interpersonal skills : Ability to build rapport and trust with students, parents, and colleagueslistening empathetically and speaking persuasively. Self-motivated, target-driven, and persistent in follow-ups. Data-driven and analytical mindset : Comfort interpreting conversion trends and using CRM / Excel data to refine outreach strategies. Adaptability & resilience : Skillfully pivoting in response to changing needs and thriving under pressure in a target-oriented environment Strong problem-solving and executive functioning : Taking initiative to untangle complex situations and proactively manage follow-ups and tasks Presentational & public speaking skills : Confidently conducting information sessions, campus visits, and parentstudent calls. Tech-savvy proficiency : Comfortable using CRM systems, Microsoft Excel, and other communication tools to maintain data, manage leads, and track metrics Tech-enabled marketing & outreach : Ability to craft and execute targeted outreach campaignsvia email, social media, or eventsto generate quality leads. Cultural awareness & empathy : Sensitive to diverse backgrounds and learning styles; capable of tailoring communication to individual needs. Excellent verbal and written communication in English, with a friendly and confident approach. High emotional intelligence ability to listen, empathize, and handle objections. Opportunity to work closely with a reputed brand in English education. Incentive-based rewards for achieving and exceeding targets. A chance to be part of a growth-oriented, student-first organization.
Key Responsibilities :
- Handle incoming admission inquiries via phone, email, Social Media, WhatsApp and in-person visits.
- Provide detailed information about our academy, programs, teaching methodologies, and enrollment procedures.
- Follow up with prospective students to convert inquiries into admissions.
- Maintain and update records of all interactions in the CRM system.
- Collaborate with the academic team to schedule assessments and interviews.
- Achieve monthly and quarterly admission targets.
- Participate in promotional events and open houses to attract new students.
- Prepare regular reports on admission metrics and conversion rates.
Qualifications :
Preferred Skills :
What Youll Gain
Skills Required
Crm Systems, Microsoft Excel, Maintain Data
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Admission Counsellor • Mumbai