Associate / Sr. Associate - Voice

Candidate should have experience into AML, KYC, Transaction Monitoring, CDD & EDD, Fraud, Disputes, Insurance, Underwriting, Secondary Research, Financial Research, PPT, Banking Knowledge, Mortgage, Loan Processing, Trade Finance, Payments, Editorial Services, Market Research.

Perform all duties within team and personal targets.

Meet or exceed performance targets, including quality assurance scores, customer satisfaction ratings, and response times.

Monitor and action assigned queue.

Perform all duties within team and personal targets.

Candidate should be able to work under pressure.

Must be comfortable with 24

• 7 work environment especially night shifts.

Skills Required

Customer Service, Trade Finance, Customer Satisfaction, Market Research, Insurance underwriting