L3 Support Engineer

Job Title : L3 Support Engineer – Java & Oracle

Experience : 3.5 to 7 years

Location : Hyderabad

Work Mode : Hybrid / WFO (as per shift requirement)

Shift : Rotational / Regional (covering Australia & Africa time zones)

Job Summary :

We are looking for a hands-on L3 Support Engineer experienced in Java-based application support and Oracle backend debugging . The role involves identifying, investigating, and resolving complex production issues, performing minor code changes, and ensuring system stability for customers across Australia and Africa regions.

Key Responsibilities :

• Provide L3 production support for enterprise applications built on Java and Oracle.
• Investigate and debug issues in real-time; perform root cause analysis and permanent fixes.
• Collaborate with L2 and development teams to triage, reproduce, and resolve incidents.
• Perform minor Java code changes and database script updates when required.
• Monitor application logs, database performance, and system health to prevent recurrence.
• Manage communication with customers in Australia / Africa regions during support hours.
• Maintain issue documentation, knowledge base updates, and escalation procedures.
• Work on a weekly shift roster to ensure 24x7 regional coverage.

Required Skills & Experience :

Good to Have :