Sr. Product Manager

Client Services provides a world-class service experience to Visas clients that begins with pre-sales and continues through onboarding implementation of new products and services issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward intuitive and rewarding through the design development and delivery of enhanced digital experiences.  As a member of Client Implementation team within Services Digitization you will play a pivotal role in driving the process automation and digitization of product configuration processes for Visas clients.

We are seeking a  Senior Product Manager  to lead product management of high-impact client implementation automation solutions including the integration of enterprise platforms with a suite of internal and external systems and AI solutions. This role will drive cross-functional alignment solutioning and delivery to support our future product roadmap across multiple business domains in a fast-paced environment.

The ideal candidate is a strategic thinker and execution leader with deep product management experience technical fluency and a passion for solving complex enterprise challenges. They will be responsible for shaping the future of our platforms ensuring they deliver exceptional user experience operational efficiency and seamless integration with other Visa systems.

Responsibilities

• Define and evolve the integration roadmap for enterprise configuration platforms across key business systems
• Lead complex system & tooling integration projects to expand use case support including program and product management.
• Drive cross-functional collaboration across business product technology client services and other teams to ensure alignment delivery and effective solution design.
• Lead product management for high-impact automation & AI initiatives and ongoing enhancement of existing capabilities including roadmap planning user research requirement writing backlog grooming and user acceptance testing.
• Gain expertise in the payments ecosystem and Visas configuration systems tools and processes to inform product strategy and execution.
• Monitor product adoption define KPIs analyze performance and make data-driven recommendations to improve engagement and effectiveness.
• Apply structured and critical thinking to ambiguous multi-dependency initiatives using data to validate hypotheses and inform decisions.
• Communicate product updates strategy and performance insights / reporting to executive leadership and regional stakeholders.

Qualifications :

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work : No

Employment Type : Full-time

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Experience : years

Vacancy : 1