Senior Software Engineer - Python Programming

Job Description : Responsibilities :

• Responsible for handling the product issues' analysis, troubleshooting, and resolution.
• Take ownership of providing technical support for the issues that could not be resolved by the Level 1 & Level 2 customer support teams.
• Responsible for handling product related technical queries from the stakeholders.
• Coordinating the issues internally with the Team Leads, Product Managers, Roadmap Team, and Cross-functional Teams.
• Implement meaningful workarounds to shorten the customer downtime. Subsequently follow-up and ensure the implementation of the permanent solutions.
• Identify the root cause of an issue, document it, and provide feedback to the roadmap team on corrective actions to ensure such cases are not missed in the future.
• Participate in or organize a war room call to troubleshoot the issue, with collaboration with the cross-functional teams.
• Ensuring meeting the agreed SLAs
• Incident management, reporting, RCA documentation in Jira
• Plan, design, develop, and maintain software application defect fixes in a timely manner
• Write clean, scalable, and efficient code.
• Implement software solutions using Python, Flask, Angular, PostgreSQL, SQLAlchemy, and AWS services.
• Conduct unit testing and integration testing to ensure software quality.
• Collaborate with Quality Assurance teams to identify and fix software defects.
• Create and maintain technical documentation for software projects.
• Use version control systems (Git) to manage and track code changes.
• Participate in code reviews to ensure code quality, consistency, and best practices.
• Work as part of an agile development team to deliver software increments.
• Open to learn from each other in the team and each experience day-to-day.

Qualifications :

Requirements :

(ref : hirist.tech)