Healthcare Success Manager

ConfidentialMumbai, India

5 days ago

Job description

We are seeking a compassionate and motivated Healthcare Success Manager with at least 1 year of experience to join our healthcare services team. The ideal candidate will manage client relationships, drive service adoption, and ensure exceptional customer experience for VoicesForVictory.com users throughout their healthcare journey.

Key Responsibilities

Client Management :

Build and maintain relationships with VoicesForVictory.com users
Provide personalized healthcare guidance and support
Cross-sell and up-sell relevant healthcare services and premium features
Co-ordinate for institutional sales, including corporates, housing societies, malls & exhibitions

Healthcare Coordination :

Make reminder calls for blood tests, doctor appointments, and health screenings

Conduct post-appointment follow-ups to ensure satisfaction

Assist users with appointment scheduling and service navigation

Customer Success :

Onboard new users and resolve service-related queries

Maintain detailed CRM records of user interactions and appointments

Gather feedback to improve platform services

Requirements

Experience & Education :

Minimum 1 year in sales, customer service, or healthcare services

Bachelor's degree in Healthcare Management, Pharmacy. Marketing, or related field

Skills :

Excellent verbal communication with empathy for healthcare conversations

Basic understanding of healthcare services and medical appointments

Proficiency in CRM systems and MS Office

Strong organizational skills and ability to handle confidential information

Location

Andheri (E), Mumbai (Hybrid)

Skills Required

Ms Office, Crm Systems

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Manager Healthcare • Mumbai, India