Customer support specialist

Company Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique needs of our clients. Role Description This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving technical issues, ensuring customer satisfaction, and providing outstanding customer service. The role involves responding to customer emails and calls, troubleshooting problems, and documenting issues and resolutions. Qualifications Customer Support skills and the ability to ensure Customer SatisfactionStrong Interpersonal and Analytical SkillsTechnical Support experienceExcellent written and verbal communication skillsAbility to work independently and remotelyExperience in the digital agency industry is a plusBachelor's degree in a relevant field or equivalent experience