Senior Project Manager

Company Overview :

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet all the endless demands of customers. Kapture is the preferred choice of leading brands, including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi / NCR and Florida. Our channel Partner network spans across 12 countries and powers

500+ businesses globally to automate their sales and support.

Position Overview :

We are seeking an experienced and dynamic Senior Technical Project Manager to lead and manage complex implementation projects. This position demands a highly experienced individual with a strong background in project management, team leadership, and client engagement. The successful candidate will be instrumental in delivering project excellence, exceeding client expectations, and motivating their team to perform at the highest level.

Key Responsibilities :

1. Project Leadership :

• Take full ownership of assigned projects, ensuring their successful execution from initiation to delivery.
• Act as the primary point of contact for customers, steering project discussions and managing expectations.
• Forefront the development and implementation for solutions, ensuring alignment with client requirements and business objectives.
• Maintain a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalate for leadership intervention

2. Team Management :

3. Stakeholder Engagement :

4. Business Reviews and Reporting :

5. Risk Management and Problem Solving :

6. Process Optimization :

Qualifications :