German Speaking L2 Support Engineer
TECEZEMalappuram, Republic Of India, IN15 days ago
Job descriptionStrong problem-solving skills and the ability to work independently and as part of a distributed team. Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage MSA / SOW Status : Confirm whether the Master Service Agreement & Statement of Work has been signed with the customer MSA Signed Complete Site Address We will share it shortly Service Hours / Shift Timings
Job Title : Remote Technical Support Engineer (German Speaking)
Location : Remote (Working hours : German Business Hours – 8 AM to 5 PM CET / 11 : 30 AM to 8 : 30 PM IST)
Experience : 2-3 Years
Work Mode : Full time
- Job Description -
- C1-level proficiency in German (spoken and written).
- Good Business English skills (spoken and written).
- 2-3 years of experience in Remote technical support roles (L1 / L2 preferred).
- Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
- Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
- Familiarity with ITSM or ticketing systems (e.G., ServiceNow, Remedy, etc.).
- Excellent interpersonal and customer service skills;
ability to communicate technical information to non-technical users.
German Business hours ( 8 Am to 5 PM -CET) ( 11 : 30 AM to 8 : 30 PM IST)
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L2 Support Engineer • Malappuram, Republic Of India, IN
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