Customer Contact Comms New Associate-Voice

Skill required : Customer Operations - Voice - Service Desk Voice Support

Designation : Customer Contact Comms New Associate

Qualifications : BCom / MCom

Years of Experience : 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data / reports, whilst conducting analysis and reconciling transactions. Customer Operations - Voice - Help desk role - ticket resolution Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for Bachelor s degree preferred Minimum 2 years of experience in B2B Collections process Collections License considered beneficial Good working knowledge of an ERP system; ORACLE experience would be an added advantageWritten and spoken ability to communicate in English for Accenture interaction Attention to details Must be a good team player Excellent customer service Responsibility and accuracy in the completion of received tasks Flexibility, especially in the period of month quarter year end closing Excellent interpersonal and communication skills Time management and organization skills Ability to work in a multicultural and diverse environment A natural ability to adapt to change Excellent working knowledge of MS Office Demonstrates the ability to work as part of a team

Roles and Responsibilities : Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues / discrepancies Follow and execute activities assigned by the Collections Team Lead. Responsible for calling, emailing, & making payment arrangements with customers Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters Ensure the completeness and accuracy of invoices in the AR system. Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments Work closely with key teams such as Credit and Sales in mitigating collection risk Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters Responsible in responding all internal & external emails within agreed TAT Escalate unresolved issues to management timely and follow through with issues until the final resolution

Skills Required

Erp System, Ms Office, Voice support, Oracle