Technical Chat Support Executive

HCLTechHyderabad, Republic Of India, IN

21 days ago

Job description

HCLTech | Walk-In Drive | Technical Support | 11th Oct 25 | Hyderabad

Interested candidates can walk in for an interview on :

Dates : 11th Oct 25

Timing : 10 : 30 AM - 3 : 00 PM

Walk-In Address : Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Work Location : Hyderabad

Contact Persons : Ashish Durgapal

Please carry :

2 Updated Resume
1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Technical Troubleshooting Support Executive (Blended Process)

Designation : Associate / Analyst

Experience Required : 1.5+ years

Perks & Benefits :

Shift Timings : Rotational Shifts

Working Days : 5 Days (Work from Office)

Week Offs : Saturday & Sunday Fixed Off

Cab Facility : Both Sides (chargeable)

Employment Type : Full-Time

Job Profile Responsibilities

Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process

Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.

Open to working in 24 / 7 rotational shifts, including night shifts and weekends.

Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.

Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

Required Technical Skills

Basic knowledge of web page designing , HTML , CSS and JavaScript .

Proficient in multitasking and prioritizing tasks to meet deadlines.

Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.

Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.

Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Communication Skills

Excellent communication, organization, and client-facing skills.

Effective feedback delivery tailored to analysts' skills and tenure.

General Requirements for All Roles

Shift : US Shifts (Night Shifts)

Customer Service Skills : Empathy, ownership, and sincerity are crucial.

Qualification : Any graduate (we are not hiring undergrad or people with Internship experience)

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Technical Support Executive • Hyderabad, Republic Of India, IN

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