APAC RACT Operator

Join us as a 'APAC RACT Operator' at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

To be successful as a 'APAC RACT Operator'', you should have experience with :

• Operate within a follow-the-sun support model, collaborating with regional teams to provide 24 / 7 coverage and ensure seamless handover of responsibilities across time zones.
• Participate in the phased deployment of the follow-the-sun model, adapting to evolving coverage requirements, and supporting process improvements as the model matures.
• Provide after-hours support for designated regions (e.g., EMEA and AMER) to maintain uninterrupted operations and service continuity.
• Communicate effectively with global colleagues to ensure accurate, timely transfer of information and tasks during regional handovers.
• Process access requests, modifications, and terminations in accordance with SLAs and company policies.
• Oversee issuance of access cards, temporary passes, and badge records, ensuring data accuracy.
• Provide after-hours support for EMEA and AMER regions to maintain uninterrupted operations.
• Manage regional access hotlines, resolving or routing queries efficiently.
• Support periodic access recertification and conduct dip sampling of access records as directed.
• Assist with regional and global Physical Security projects as assigned.
• Ensure compliance with regional and global access control standards.
• Perform system checks and generate operational and compliance reports.
• Support incident investigations and escalate high-risk issues appropriately.
• Coordinate with HR, IT, and site security teams for accurate access provisioning and de-provisioning.

Skills & Competencies

Qualifications & Experience

Location-Pune.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To develop risk management strategies that support the protection of the bank's regional sites against a range of variables.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Servicenow, access control systems