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Consultant (5 to 7 yrs exp.) - Recruitment QA (Continuous Process improvement) - Non tech / non IT hiring exp. mandatory (US shift ONLY)

Korn FerryBengaluru, Karnataka, India

7 hours ago

Job description

About Korn Ferry

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than. This is delivered through various deep specialisms within - RPO, Executive Search, Leadership Development and Talent Consulting.

Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries in various domains achieving meaningful progress and growth. We offer five core capabilities solutions that span full talent lifecycle :

Organizational Strategy
Assessment and Succession
Talent Acquisition & Management
Leadership Development
Total Rewards & Benefits

Learn more at : Role Summary :

Formal Job title / Designation : Consultant - Quality Assurance (Recruitment)

Service Line & Business : RPO

Experience : 5-7 yrs of relevant full-time global recruitment experience into Non-tech hiring

Location : Bangalore (Address : 1st Floor, Prestige Nebula, National Informatics Centre, II, Infantry Rd, Vasanth Nagar, Bengaluru, Karnataka 560001).

Work mode : Hybrid (5 day work week - 1-2 days WFO, 3-4 days WFH)

Working shift : US shift (6 : 00 pm - 3 : 00 am IST)

Note : This is a client facing role.

As a 'Quality Analyst' you will work in collaboration with regional leaders and teams, you will develop and execute the Quality Assurance (QA) roadmap and plan. Leveraging your expertise, you will assess challenges, create solutions, and deliver exceptional experiences for both clients and internal teams. You will identify and mitigate risks, while driving opportunities to enhance operational excellence, foster strong partnerships, and promote continuous process improvement and account evolution, ensuring positive outcomes and delivery.

ROLES & RESPONSIBILITIES

Auditing and improving recruitment processes to ensure they align with established SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and client-specific requirements.

Identifying errors and inconsistencies in the recruitment process and recommending corrective

actions.

Identifying areas for process improvement and recommending changes to enhance efficiency and

effectiveness.

Developing and implementing quality control measures to prevent future errors.

Embed a governance framework to monitor and mitigate risks, ensuring compliance and data

integrity through audits and spot checks.

Identify issues, analyze root causes, and work with leadership to implement solutions in

collaboration with the account leadership.

Identify, track, and follow up on action plans from quality monitoring, escalating unresolved issues promptly.

Proactively address trends in aged requisitions and initiate hyper-care programs to

resolve them.

Maintain up-to-date process manuals, process maps, and SOPs, ensuring they are easy to access

and use.

Ensure strong document management and controls are maintained, including managing SharePoint structure and permissions.

Create and manage the QA roadmap and plan in collaboration with the KF account team, global QA, and client stakeholders.

Engage KF Centers of Excellence (CoEs) and global QA to support and deliver on prioritized work in the roadmap.

Identify and manage project risks, dependencies, and issues, aligning with global QA and account

leadership on project prioritization.

Ensure robust change management plans are in place and proactively identify improvement

opportunities.

QUALIFICATIONS, SKILLS & COMPETENCIES

Any bachelor's degree is a must.

Excellent communication (Verbal + written) and stakeholder management skills (non-negotiable).

Should have experience managing recruitment + operational processes.

Ability to interpret data reports and present it with finesse to the business and internal stakeholders.

Extensive experience in recruitment delivery, whether as a recruiter, sourcer, or leader, with a solid

understanding of recruitment operations and project management.

Prior experience within an internal recruitment and RPO environment is a highly desirable.

Strong understanding of recruitment processes and best practices, with the ability to drive

performance and ensure governance across a large, dispersed recruiting team.

Demonstrated experience in leading teams to meet operational goals and standards.

Proven expertise in project management and change management, with a successful track record of leading and implementing change initiatives in recruitment environments, ensuring continuous

process improvements.

Extensive experience in identifying risks within recruitment operations and developing effective risk mitigation strategies to maintain smooth and compliant recruitment processes.

Strong ability to communicate observations, feedback, and improvements clearly, impartially, and

constructively. Ensures feedback is actionable and delivered in a timely manner to all stakeholders.

In-depth knowledge of project Standard Operating Procedures (SOP), ensuring that feedback and

quality analysis align with SOPs.

Proactively ensures adherence to recruitment processes, minimizing errors and escalations.

Proven ability to provide guidance, support, and development opportunities to team members,

including coaching on recruitment skills, process adherence, and continuous improvement initiatives.

Demonstrated desire to continuously evaluate and improve recruitment processes, driving efficiency and effectiveness while ensuring quality standards are met.

To apply , please apply here or send us your references (if any) with an updated CV mentioning the below details at - femy.shah@kornferry.com (to expedite the processing of the candidate's application) :

Email subject : QA - Bangalore

Current company :

Designation :

Total yrs of relevant work experience into Talent acquisition (Recruitment) and operations? :

Do you have team management experience? :

Do you run audits / checks in any form in order to uphold the standards hiring quality? :

Years of experience into hiring for Non-IT roles? :

What kind of non-tech roles you've hired for, name a few? :

Any areas from the JD that you do not have experience in that you'd like to mention? :

Location of current residence? :

Are you comfortable with working from the KF office located in Vasanth nagar, Bangalore in a hybrid set up? :

Current Annual CTC (mention the breakup - fixed + variable, if so structured) :

Expected CTC :

How soon can you join, If selected (Notice period) :

Please attach your CV in the body of the email for our reference and review.

We appreciate and thank you for sending us your profile & details for this role. If it is a fit with the current requirement post our evaluation, we look forward to connecting with you a conversation to learn about more about what makes you awesome!

Korn Ferry is exponentially growing as we help our clients meet their talent needs. Come be a part of this amazing journey, together with over 10,000 of the best minds working together that call us home.

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Recruitment Consultant • Bengaluru, Karnataka, India