Information Technology Infrastructure Engineer

Location : Kerala (Remote)

Employment Type :

Full-time – working directly with a UK-based company via

Extended Teams

Working Hours :

UK time, Monday to Friday (flexibility required)

Minimum Experience : 3 years

About the Role

We’re looking for an experienced

Infrastructure Engineer

to join a UK-based company through

Extended Teams . In this hands-on role, you’ll be responsible for maintaining and improving IT infrastructure across multiple global locations (UK, UAE, and Bangladesh). You’ll deliver technical support, implement infrastructure projects, and ensure system reliability across servers, networks, and user environments.

This role suits someone who enjoys problem-solving, works independently, and takes ownership from issue to resolution.

Key Responsibilities

Deliver

1st, 2nd, and 3rd Line IT Support

to end users and internal systems.

Monitor and maintain

servers, networks, and system performance .

Handle support tickets through the

Service Desk

and ensure timely resolution.

Provide

remote and on-site IT support

(where required).

Create and maintain

SOPs (Standard Operating Procedures)

for IT processes.

Lead

incident and problem management , including trend and root cause analysis.

Manage and implement

IT infrastructure projects

and

change requests .

Support and maintain

backup systems ,

virtualisation , and

VOIP telephony .

Manage

Active Directory, Group Policy, DNS, DHCP , and related services.

Build and maintain strong

client and internal stakeholder relationships .

Identify skill gaps and

training needs

within the support team.

Skills & Experience Required

Minimum 3 years of hands-on experience

in infrastructure support or similar role.

Strong exposure to

1st, 2nd, and 3rd Line IT Support .

Experience working in a

Service Desk environment .

Excellent

troubleshooting and analytical

skills.

In-depth knowledge of :

Windows OS (7 onwards)

and

Windows Server (2012 onwards)

Microsoft 365

deployment and management

Active Directory ,

Group Policy ,

DHCP ,

DNS ,

Sites & Services

Networking principles , including routers, switches, and Wi-Fi configuration

Backup technologies

(Veeam, Acronis, etc.)

Virtualisation

(Hyper-V, VMware, Citrix)

VOIP Telephony systems

Excellent

verbal and written communication

skills.

Strong

customer service orientation

and teamwork mindset.

Proven ability to

work independently

and handle pressure.

Leadership qualities to

motivate and guide

junior team members.

Why Join via Extended Teams

Work

remotely for a UK-based company

while being legally employed in India.

Get access to

international projects and advanced infrastructure systems .

Enjoy

secure employment ,

local payroll , and

HR support

managed by

ExtendedGT EOR .

Be part of a

collaborative and forward-thinking

global IT team.

Grow your skills in a

modern, supportive remote-first environment .