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Lead – Linux Administration & Service Desk

Lead – Linux Administration & Service Desk

MobileumBengaluru, Karnataka, India
30+ days ago
Job description

We are hiring for Lead – Linux Administration & Service Desk at Bangalore

Job Summary

We are looking for an experienced and self-driven India Service Lead – Linux Administration & Service Desk to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep technical expertise in RHEL / Debian systems , experience with virtualization platforms , and a proven track record of managing a high-performing Service Desk team aligned with ITSM best practices. This role requires a strong balance of hands-on skills, leadership capability, and stakeholder management.

Key Responsibilities

1. Linux Administration – Infrastructure Operations

  • Lead the Linux Administration team ensuring availability, performance, and security of Linux systems across production and non-production environments.
  • Expertise in RHEL and Debian operating systems, shell scripting ( Bash / Python ), and automation.
  • Troubleshoot issues related to disk management, LVM , boot failures, performance bottlenecks, and service outages.
  • Manage virtualized environments including KVM and VMware Hypervisors .
  • Administer and maintain server hardware from vendors such as HP and Dell in data center or co-location facilities.
  • Collaborate with network and firewall teams for end-to-end infrastructure support, particularly with FortiGate firewalls and managed switches.
  • Maintain system documentation, configuration baselines, and support audit readiness for compliance frameworks.

2. Service Desk Leadership

  • Lead a ServiceDesk / Helpdesk team of 10+ engineers , ensuring timely and effective resolution of incidents, service requests, and problems.
  • Leverage ServiceNow to manage tickets, automate workflows, and improve service quality.
  • Monitor and improve ServiceDesk KPIs such as first call resolution, SLA adherence, ticket aging, and customer satisfaction.
  • Prepare and present weekly / monthly performance reports to senior management.
  • Promote the use of ITSM processes including Incident, Problem, and Change Management aligned to ITIL best practices .
  • Act as a key liaison between IT and business users, ensuring excellent stakeholder management and communication.
  • Drive service improvement initiatives, root cause analysis, and proactive solutions to recurring issues.

    • Skills & Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related discipline.
  • 10–12 years of experience in IT Infrastructure and Service Desk operations.
  • Deep expertise in Linux Administration (RHEL, Debian), virtualization (KVM, VMware), and scripting (Bash / Python).
  • Experience managing enterprise hardware in data center environments .
  • Strong knowledge on various networking and switching technologies.
  • Proven experience in leading a Service Desk team , with focus on KPI management, escalations, and service delivery.
  • Solid understanding and implementation experience of ITSM / ITIL processes .

    • Certifications

  • Red Hat Certified Engineer (RHCE) or equivalent RHEL certification
  • ITIL Foundation Certification
  • Additional certifications in virtualization or networking are a plus.

    • Soft Skills

  • Strong presentation and reporting skills for both technical and non-technical audiences.
  • Excellent communication and interpersonal skills across technical teams, users, and management.
  • Highly self-motivated and self-driven with an ability to independently handle assessments, identify gaps, and implement industry best practices.
  • Innovative mindset with a continuous improvement approach.

    • Regards,

    Sridhar Rathod

    Sridhar.rathod@mobileum.com

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    Linux Administration • Bengaluru, Karnataka, India