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Customer Support Engineer
UMABOYKannur, IN2 days ago
Job description1-2 years of technical customer support experience Bachelor's degree in relevant field (e.g., mechanical , electrical,IT) Excellent communication and problem-solving skills Technical aptitude and willingness to learn Customer-centric approach with ability to work in a fast-paced environment
Job Title : Technical Customer Support Specialist
Job Summary :
We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.
Responsibilities :
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot and resolve technical issues with products / services
- Provide product information and demonstrate features
- Identify and escalate complex issues to senior support teams
- Document customer interactions and solutions in CRM
- Meet or exceed customer satisfaction targets
- Collaborate with internal teams to resolve customer issues
Requirements :
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Customer Support Engineer • Kannur, IN
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