No longer accepting applications
Technical Services Manager
HCLTechnellore, India2 days ago
Job descriptionClient Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders. End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customers. Ensure customer satisfaction on technical delivery and support Execute on ECS portfolio Drive ECS innovation portfolio awareness and its implementation Support with incident & service request management as needed Coordinate impact and risk assessment for change management of planned activities Supports the service plan review with the customer and CDM Lead operational meetings with the customer, along with CDM Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in depth review of the generated reports and action items follow up. Plan and execute Capacity Management, Landscape Optimization and other value adding services Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes Hands-on for critical activities Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer Supports customer’s Intelligent Enterprise transformation by acting as technical consultant Offer comprehensive knowledge on SAP S / 4HANA architecture, conversion, migration path, methodology and tools Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine) Experience and knowledge in SAP NetWeaver Administration, migration and upgrades Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have) Design optimal SAP configuration to maximize system performance and availability
Technical Services Manager with CDM
Responsibilities –
- Primary contact for the customer regarding technology discussions
- Recognized as the escalation point for technical issues for the ECS customer landscape
- Deep understanding of customer landscape and its interfaces
- Understands the customer business, goals and challenges in order to suggest solutions / innovation
- Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
- Primary technical point of contact for Client Delivery Manager (CDM)
- Identifies and positions services that deliver value to the customer from the existing ECS portfolio
- TSM will visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
- Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
- Works as a CDM as well, and with PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans
Additionally -
Tasks –
Location : Bengaluru
Work Model : Hybrid
Availability : Immediate - 30days
Years of Experience : 7+ Years
Create a job alert for this search
Technical Manager • nellore, India
Related jobs
)
- Promoted
- New!
Technical Product Manager
Astra SecurityNellore, IN Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform.
Astra's continuous vulnerability scanner emulates hacker behavior to sc...Show moreLast updated: 2 hours ago
- Promoted
- New!
Technical Program Manager
Insight GlobalNellore, IN Good experience understanding technical architecture and data flow of the applications.Proven track record and experience working in a global company with remote technology teams across different t...Show moreLast updated: 22 hours ago
- Promoted
- New!
Client Services Account Manager
YounionNellore, IN The position of an Account Manager is a pivotal role within our organization.This individual will be responsible for managing one or more client accounts and will function as the direct point of co...Show moreLast updated: 2 hours ago
- Promoted
- New!
Senior Service Delivery Manager
ApexonNellore, IN Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences.
We have been meeting customers wherever they...Show moreLast updated: 22 hours ago
- Promoted
Technical Services Manager
GenScriptNellore, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
- New!
Manager / Sr. Manager - Technical Support
ZetaNellore, IN Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud &...Show moreLast updated: 20 hours ago
- Promoted
- New!
Technical Manager
Wissen Infotechnellore, andhra pradesh, in Job Description : Engineering Tech Lead.The software engineering technology consultant helps clients modernize and optimize their software development practices, tools, and architectures.This role b...Show moreLast updated: 16 hours ago
- Promoted
- New!
Technical Solutions Manager
VOLTO ConsultingNellore, IN Role Location : Mumbai / NCR / Bangalore.Responsible for the development of complex integrated solutions for all Kyndryl offerings, including for Kyndryl Infrastructure, Public and Private Cloud, Ap...Show moreLast updated: 22 hours ago
- Promoted
- New!
First Level Technical Manager
AT&TNellore, IN Lead, mentor, and inspire a multidisciplinary agile team through all phases of.SDLC : requirements gathering, architecture, design, development, testing,.
Own the delivery and operational stability o...Show moreLast updated: 22 hours ago
- Promoted
Aws Technical Manager
CBTSNellore, Republic Of India, IN CBTS’ Enterprise Service Delivery Center is expanding our Cloud Services Operation and looking to add a Senior AWS Cloud Architect.
This role can be performed remotely from inside the Continental US...Show moreLast updated: 16 days ago
- Promoted
Technical Project Manager (Kochi) (10+yrs)
QubryxNellore, IN Job Title : Technical Project Manager.We’re hiring a Technical Project Manager who codes, architects, or builds.This is not a passive coordination role.
We need someone who can design solutions, writ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Project Manager
Loop SubscriptionsNellore, IN Loop is a subscription management platform for e-commerce brands on Shopify.Most of our business is in US market and some in Europe / ANZ region.
We are growing very fast on back of strong product / ...Show moreLast updated: 22 hours ago
- Promoted
- New!
Senior Process Manager
Eclerx Services Limited, Mumbai, MaharashtraNellore, IN Clerx is looking to hire an experienced professional with 8-12 years of experience.As part of the Voice support process team, your role will specifically focus on troubleshooting related processes....Show moreLast updated: 22 hours ago
- Promoted
- New!
Client Servicing Manager
WIKREATE WORLDWIDE PRIVATE LIMITEDNellore, IN Serve as the main point of contact for clients throughout planning and execution.Build and maintain strong client relationships through clear and effective communication.
Collaborate with internal t...Show moreLast updated: 2 hours ago
- Promoted
- New!
Technical Account Manager
OneXtelNellore, IN We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team.The TAM will serve as a key point of contact for our enterprise customers, ens...Show moreLast updated: 2 hours ago
- Promoted
- New!
Service Delivery Project Manager
Inspirisys Solutions Limited (a CAC Holdings Group Company)Nellore, IN A Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery.
This role involves managing projects, coord...Show moreLast updated: 22 hours ago
- Promoted
Service Delivery Manager (SOC Service)
3ColumnsNellore, IN Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services.
Solutions include Managed Sec...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Program Manager
RoundTechSquarenellore, andhra pradesh, in Product Management, Client Interaction, Product Demos, Growth, GTM, Marketing Strategy, A / B Testing, Requirement Gathering, Stakeholder Management.
Technical Product Manager (TPM).The ideal candidat...Show moreLast updated: less than 1 hour ago