Senior Delivery Manager (HCM Platform)

Delivery Assurance Manager

Department : Professional Services

Location : Multiple locations in India (Bangalore, Hyderabad)

Level : Manager / Senior Manager

Role Summary :

We are seeking an experienced Delivery Assurance Manager to join our dynamic team and ensure that every Darwinbox Implementation delivers the desired transformational value to our enterprise users.

The Delivery Assurance Manager serves as a key liaison between implementation teams, clients, and internal stakeholders, ensuring that all deliverables meet defined quality standards, timelines are adhered to, and client expectations are exceeded throughout the implementation lifecycle alongside ensuring their readiness to manage the system in the long run.

Key Responsibilities :

Project Delivery Management

• Oversee end-to-end Delivery Assurance for multiple concurrent Darwinbox Enterprise implementations across modules and geographies
• Ensure adherence to Darwinbox’s Implementation methodology ‘Inflexion’ and established best practices
• Drive timebound corrective actions via Client and Implementation Team leadership to ensure that the required resources with desired capabilities are available for the project.
• Serve as the strategic compass to ensure that Day 1 desired value is delivered on go-live based upon the E3 methodology (Experience, Effectiveness and Efficiency).

Quality Assurance and Risk Management

Client Relationship Management

Process Optimisation and Innovation

Qualifications

Skills & Competencies

About Darwinbox :

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups : Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Airtel, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.