This role demands a hands-on professional with a strong grasp of business requirements and expertise in low-code / no-code platforms is preferred. In addition to closely engaging with customers, you will mentor a team of consultants, ensuring end-to-end implementation.
Key Responsibilities :
- Project Delivery and Management : Own the end-to-end delivery of enterprise transformation projects, ensuring they meet scope, quality, budget and timeline requirements. Oversee all aspects of project execution to guarantee customer satisfaction and successful outcomes.
- Technical Solution Design : Architect and design robust, scalable, and efficient solutions tailored to customer needs. Ensure alignment between business objectives and technical solutions to deliver maximum value.
- Customer Engagement : Build and maintain strong relationships with customers, serving as their trusted technical advisor. Understand their business challenges, present technical solutions, and guide them through the implementation process.
- Cross-functional Collaboration : Work closely with sales, product, and engineering teams to ensure alignment between customer requirements and the delivered solution. Collaborate in both pre-sales and post-sales phases to ensure seamless project transitions.
- Pre-sales Support : Assist the sales team by demonstrating technical expertise during customer engagements, leading technical discussions, and providing detailed solution proposals and presentations.
- Risk Management : Identify project risks and develop mitigation strategies to ensure projects are delivered on time and within budget, minimizing disruptions and addressing issues proactively.
- Documentation and Reporting : Create comprehensive technical documentation, including solution architecture, project plans, and status reports. Provide regular updates to internal teams and customers on project progress and milestones.
- Continuous Improvement : Stay current with emerging JS frameworks, technologies, and best practices to continually improve solution offerings and recommend enhancements to customers.
Required Technical Skills :
Low-Code / No-Code Platforms Expertise : Deep understanding of low-code / no-code platforms, with experience in designing and implementing complex solutions.Technical Architecture : Ability to design optimized architectures, integrating low-code platforms with enterprise systems and third-party applications.Systems Integration : Proven experience with system and application integration, including REST APIs, JSON, and integration connectors for seamless data flow.Data Architecture & Security : Strong knowledge of data models, database concepts, data governance, and security best practices.Cloud and SaaS Proficiency : Hands-on experience with cloud platforms and SaaS solutions, ensuring reliability, scalability, and performance.Coding Experience : Proficiency in Python and Lambda functions for customizations and technical integrations.Workflow Automation : Expertise in automating processes using Power Automate, Google App Scripts, business rules, and workflow rules.API Management : Skilled in managing SOAP, REST APIs, and web services to support system interoperability and integration.Advanced Excel : Strong knowledge of Excel formulas for data analysis and solution design.Integration Technologies : Experience with Enterprise Service Bus (ESB) and cloud connectors for integrating disparate systems.Required Functional Skills :
Requirements Gathering and Analysis : Skilled in gathering, analyzing, and translating customer business requirements into actionable, technically sound solutions.Solution Design & Customization : Ability to craft solutions using low-code tools, tailoring them to meet specific customer needs and technical constraints.Problem-Solving : Strong analytical skills for identifying and resolving complex technical challenges, optimizing solutions for customer success.Aptitude for Deeper Product Knowledge : High ability to quickly acquire in-depth knowledge of products and solutions, ensuring effective customer engagements.Documentation : Proficiency in creating comprehensive documentation for technical solutions, workflows, and user manuals to support implementation and ongoing maintenance.Required Customer Engagement Skills :
Stakeholder Influence & Management : Strong interpersonal skills to manage relationships with senior executives and key stakeholders, ensuring alignment and satisfaction.Consultative Selling : Ability to influence customer decisions by providing expert guidance on solution options, aligning proposals with their business goals.Customer Success Leadership : Focus on ensuring long-term customer success by delivering impactful solutions and identifying future opportunities for growth.Required Project Delivery Ownership Skills :
End-to-End Project Leadership : Ownership of the full project lifecycle from requirements gathering to solution delivery and post-deployment support.Project Management Methodologies : Proficiency in Agile, Scrum, or Waterfall methodologies, ensuring timely and quality project delivery.Multi-tasking and Prioritization : Ability to manage multiple tasks simultaneously, prioritizing effectively to meet project deadlines and customer needs.Scope & Budget Control : Expertise in managing project scope, timelines, and budgets to ensure on-time, within-budget delivery with maximum value to customers.Work Location : WTC, Perungudi, Chennai
Years of experience : 6 - 10 years