Lead Network Engineer

Job Title : Lead Engineer – Enterprise Network Operations

Department : Engineering and Operations

Location : Mumbai

Reporting : Associate Director Network Operations

Job Type : Full Time

Shift : Rotational Shift

• PRE-REQUISITES
• Technical expertise on all or either of the following platform
• Cisco catalyst and Nexus switching and wireless
• Arista switching
• HP / Aruba switching and wireless
• Meraki switching and wireless
• Mist wireless
• Infoblox DDI
• Strong troubleshooting skill sets
• Conceptually strong in the following switching and wireless technology
• HSRP / VRRP
• STP / VTP
• VSS / VPC
• Ether-Channels, Stacking of switches (IRF, Cisco Stack)
• Stand-alone AP, IAP, Flex-connects, Wireless bridge
• RESPONSIBILITIES
• Engineers who have a passion for providing outstanding customer service.
• 24x7 support of Enterprise Networks of large global clients that have a distributed LAN / Wireless / DDI setup
• Will be a part of a team of who are responsible for handling (switching / wireless / DDI) network operational / problem management issues.
• Ticket resolution - work and resolve trouble tickets, handle ticket escalation
• Queue Management - monitor ticket queue, ensure assignment / resolution and closure
• Create Method Of Procedure and / or Standard Operating Procedure document
• Plan and execute Change Management processes
• Performance Tuning of network devices and create Service Improvement Plans
• Plan and perform firmware upgrade
• Work with hardware / software vendors to resolve problems
• Train and mentor juniors
• Act as an SME SPOC for certain network products
• Interface with customer on calls and lead technical meetings
• Assist in Root Cause Analysis (RCA)
• Provide technical inputs for weekly / monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs
• TRAINING AND CERTIFICATION
• Cisco certification and Aruba / Juniper certification will be added advantage
• EXPERIENCE
• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment
• EDUCATION
• Bachelor in Engineering - Computers / Electronics / Communication or related field
• Graduate / Post Graduate in Science / Math / IT or related streams with relevant technology experience
• OTHER SKILLS
• Good communication skills - written as well as verbal
• Passion to work and learn new technology
• ITIL process awareness