Architect

Experience (in years) : 10+ Years

Must-Have :

Minimum 7 years of hands-on ServiceNow development experience.

Advanced scripting skills in JavaScript and Glide Script.

Experience mentoring junior developers and conducting code reviews.

Strong problem-solving and solution design capabilities.

Proven ability to lead technical discussions and provide architectural guidance.

Familiarity with ServiceNow’s Integration Hub and Flow Designer.

Experience of the following ServiceNow areas : ITSM, HR, CMDB, Discovery, Now Assist, Integrations, Mobile Apps, Service Portal, Flow designer, Employee Service Center, virtual agent.

Working knowledge of AngularJS, HTML, and REST APIs.

Good-to-Have :

Experience developing Now Assist skills (GenAI / AI Search / AI Skill Builder)

ITIL Foundations+ certification

ServiceNow certifications : CSA, CAD, or CIS

Exposure to AJAX, JSON, and CSS

Responsibility of / Expectations from the Role :

Mentorship : Provide guidance and mentorship to junior engineers, fostering a culture of learning and growth.

Design and Development : Create, test, and maintain software applications, ensuring they are scalable, robust, and efficient.

Collaboration : Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality products.

Code Quality : Write clean, maintainable, and well-documented code that adheres to industry standards and best practices.

Troubleshooting : Identify and resolve software defects and performance issues in a timely manner.

Continuous Improvement : Stay up to date with emerging technologies and industry trends to continuously improve development processes and software quality.

Qualifications :

Experience : Proven experience in software development, with a strong portfolio of successful projects. Experience with Agile methodologies is preferred.

Technical Skills : Proficiency in a programming language in JavaScript. Familiarity with ServiceNow glide API.

Problem-Solving : Excellent analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.

Communication : Strong verbal and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.

Team Player : Ability to work effectively in a team environment, with a collaborative and positive attitude.