Customer Support SpecialistNemetschek Group • Dindigul, IN
No longer accepting applications
Customer Support Specialist
Nemetschek Group • Dindigul, IN
5 days ago
Job descriptionTroubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality, Guide users through diagnostic procedures and provide clear, step-by-step solutions. Document support cases in CRM systems (e.g., Salesforce, HubSpot) to maintain a Collaborate with Level 2 / 3 support and product teams for issue escalation and Participate in onboarding sessions and product walkthroughs for new users. Stay updated with the latest ALLPLAN features, updates, and industry best practices Helping with the installation, configuration, and updating of our software products is a Bachelor’s degree in Civil Engineering, or related field. 3-5 years of experience in technical support or a similar customer-facing role. Knowledge of Building Information Modelling (BIM) and its workflows, future demands Hands on experience using 2D and / or 3D CAD drafting applications such as ALLPLAN, Basic scripting knowledge (e.g. Python, Rhino, Grasshopper, Dynamo) is a plus. Initial experience in IT support or CAD construction software such as Bluebeam, Strong communication skills, customer orientation, and solution-driven work approach Experience with support tools like JIRA, Zendesk, or Freshdesk. Familiarity with remote support tools and screen-sharing platforms. Have an open and communicative personality, enjoy working with customers, and are a Problem solving skills and the ability to make the complicated look and feel simple. Customer orientation and solution-driven work approach Ability to manage multiple tasks in a fast-paced environment Detail-oriented with a focus on delivering high-quality support Excellent verbal and written communication skills in English
YOUR ROLE : A chance to make the difference.
- Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and
ticketing systems.
installation, and configuration.
comprehensive knowledge base.
resolution.
plus
WHO ARE WE LOOKING FOR :
/ standards are important.
Autodesk Revit, and / or SDS2, Tekla.
BIMPLUS, Autodesk Construction Cloud, ProjectWise applications is an advantage
GOOD TO HAVE
team player.
Create a job alert for this search
Customer Support Specialist • Dindigul, IN
Related jobs
SaaS Customer Support
PlusVibe • Madurai, IN
AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show more
Last updated: 13 days ago • Promoted
Assistant Manager Customer Support
Coats • Madurai, Tamil Nadu, India
Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials.
These critical solutions are used to cr...Show more
Last updated: 7 days ago • Promoted
Technical Support Specialist-salary 40k
Concentrix • Madurai, IN
Greetings From Ignites Human capital Services.Graduate / undergradaute with minimum of 1year of exeperience into Technical support.Show more
Last updated: 9 hours ago • Promoted • New!
Team Leader – Customer Support
Kell Tech • Dindigul, IN
Team Leader – Customer Support.Rotational shifts including weekends and night shifts.Minimum 3 years in a similar leadership role within an international BPO setup.
The Team Leader is responsible fo...Show more
Last updated: 9 hours ago • Promoted • New!
MS D365 BC Support Specialist
Sikich India • Dindigul, IN
D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements.
The ideal candidate will have hands-o...Show more
Last updated: 9 hours ago • Promoted • New!
Customer Support
NDA • Dindigul, IN
We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show more
Last updated: 8 days ago • Promoted
Customer Support Team Lead
Everstylish • Dindigul, IN
Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices.
Everstylish aims to bring a smile to customers' faces with every package.T...Show more
Last updated: 20 hours ago • Promoted • New!
Technology Support Specialist
Randstad Enterprise • Dindigul, IN
Job Summary : Technology Support Analyst / Technology Analyst.The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with ...Show more
Last updated: 10 hours ago • Promoted • New!
Customer Support Analyst
CYGNVS • Madurai, IN
CYGNVS is a purpose-built, first-of-its-kind guided cyber crisis platform designed to allow users to.Our company culture is a perfect blend of productivity and enjoyment, prioritizing the growth an...Show more
Last updated: 30+ days ago • Promoted
US Mortgage- Customer support
Altisource • Madurai, IN
Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show more
Last updated: 5 days ago • Promoted
MS D365 BC Senior Support Specialist
Sikich India • Madurai, IN
MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show more
Last updated: 9 hours ago • Promoted • New!
Lansweeper Support Specialist
AVASO Technology Solutions • Dindigul, IN
Job Opportunity : Lansweeper Support Specialist.Location : Bengaluru / Mohali, India.Employment Type : Full-Time Employment.
AVASO Technology is a global leader in providing IT solutions and services, ...Show more
Last updated: 9 hours ago • Promoted • New!
Technical Support Specialist
Aurolab • Madurai, Republic Of India, IN
Offer day-to-day support to clients, troubleshooting issues related.Microsoft Business Central ERP including modules like Sales, Purchasing,.
Warehouse, Manufacturing and Finance and other applicati...Show more
Last updated: 30+ days ago • Promoted
Customer Support Specialist
People Prime Worldwide • Madurai, IN
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies.Powered by m...Show more
Last updated: 8 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Dindigul, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 14 days ago • Promoted
Customer Support Team Lead
Pine Labs • Dindigul, IN
Job Title : Customer Support Team Lead.We are seeking a proactive and experienced.The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to drive performan...Show more
Last updated: 9 hours ago • Promoted • New!
Customer Support
People Prime Worldwide • Dindigul, IN
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies.Powered by m...Show more
Last updated: 10 hours ago • Promoted • New!
Customer Support Representative
Kell Tech • Dindigul, IN
At Kell Tech, we’re driven by one mission : to make technology work for people.We create impactful solutions that solve real-world challenges, from software solutions to data & AI innovations, tradi...Show more
Last updated: 10 hours ago • Promoted • New!