Project Manager

JD Project Manager

About the job

Role Overview : This role will manage and optimize CRM, LMS, ERP, and SIS platforms to support institutional operations and student success. The role ensures customization of SaaS products, secure authentication via SSO protocols (e.g., SAML, OAuth) and enforces data compliance and integrity. Key responsibilities include managing platform integrations using APIs, webhooks, and middleware, with a strong focus on interoperability standards such as LTI (Learning Tools Interoperability), OneRoster, and Ed Fi. The lead also coordinates system downtimes and oversees robust backup and disaster recovery processes. Strong technical expertise, data awareness, familiarity with AI-based workflow automation tools and cross-functional collaboration are essential for delivering scalable, user-cantered solutions.

Principal Accountabilities & Responsibilities

• Achieve tangible results. Establish benchmarks and learning goals; develop structures that link campaign performance to business results, CLV, retention.
• Advance personalization with ML / AI. Develop or partner on models (propensity, churn, next-best action, send-time / content optimization, uplift modeling) and integrate them into CRM decisioning and orchestration.
• Lead experimentation at scale. Build and run A / B and multivariate tests; apply sound statistical methods (power analysis, capping, sequential testing, causal inference) to produce trustworthy results.
• Develop robust analytics. Use SQL / Python for data modeling and reproducible pipelines; compose self-serve datasets and dashboards to accelerate decision-making.
• Optimize channel strategy. Evaluate email, push, in-app, onsite, and lifecycle programs; recommend frequency, targeting, and creative strategies grounded in data.
• Tell the story. Translate complex analysis into clear, actionable recommendations for senior collaborators; influence roadmaps and CRM evolution.
• Improve the craft. Guide analysts, advocate for guidelines in documentation, code review, and experimentation hygiene; promote an inclusive, growth-focused culture.
• Safeguard data use. Partner with Legal / Privacy to ensure compliance (e.g., GDPR), guardrails, and responsible AI practices.

Qualifications

Skill and Ability Requirements

Core Platform Proficiency

UI / UX Tools

Database & Data Modelling

System Integration & Development

Data & Privacy

AI-Driven Automation & Workflow Intelligence

Project & Stakeholder Management