[18 / 10 / 2025] Customer Service

We are looking for a Customer Service Representative to handle incoming calls from UK-based customers. The role includes responding to customer enquiries, providing guidance throughout the travel insurance policy issuance process, and ensuring prompt and professional resolution of queries.

Key Responsibilities

 Handle incoming calls from UK customers

 Respond to customer queries via phone, and when required, through email and chat

 Issue travel insurance policies

 Log and resolve customer complaints in line with company procedures

 Maintain accurate records of customer interactions

Education & Experience

 Freshers with excellent communication skills are welcome to apply

 Basic computer knowledge is essential

 Minimum educational qualification : SSC and Higher Secondary (Plus Two)

Key Competencies

 Strong verbal and written communication skills

 Good listening, reading and typing abilities

 Basic IT literacy

 Adaptability and willingness to learn

 Ability to work effectively in a team environment

 Flexibility to work any shift between 12 : 00 PM – 2 : 00 AM UK time, 5 days a week (9-hour shifts including a 1-hour break)

 Availability during the induction period (no leave permitted during the first 3 months)

Employee Benefits

 Group Medical Insurance : Coverage up to ₹5 lakhs for employee, spouse, and dependent

children after successful completion of the induction period

 Personal Accident Insurance : Provided post-induction

 Transportation : Drop facility available for full-time employees

 Work Schedule : 5-day work week

 Leave Policy : 21 annual leaves and 10 compensatory offs (in lieu of Indian bank holidays) for full-time employees

Transport Boundaries

Transport facility is available for full-time employees along the following routes :

 Andheri East to Bandra

 Andheri East to Mira Road

 Andheri East to Thane

Job Type : Full-time

Pay : ₹20, ₹24,000.00 per month

Benefits :

• Health insurance
• Life insurance

Work Location : In person