Order Management Executive

Job Location - Pune Job Type - In-Office

Job Summary :

We are looking for a proactive and detail-oriented Order Management Executive to manage the end-to-end order processing operations in our jewellery business. The ideal candidate will play a crucial role in ensuring smooth coordination across departments and vendors, handling compliance and documentation, managing studio and office resources, and maintaining operational excellence in day-to-day functions.

Key Responsibilities :

o Order Management

• Manage and track jewellery orders from initiation to delivery.
• Coordinate with production and design teams to ensure timelines are met.
• Verify customer specifications and ensure quality control standards are

followed.

weights, and specifications.

o Financial & Compliance Documentation

regulations.

o Expenses & Invoice Management

o Cross-functional Coordination

Act as the primary liaison between internal departments (sales, design,

production, QC) and external stakeholders (vendors, logistics partners).

Follow up on third-party work such as certification, stamping, polishing, and

hallmarking.

o Procurement & Resource Management

Oversee procurement of packaging materials, consumables, tools, and other

office / studio needs.

Maintain inventory logs for materials and supplies.

o Studio & Office Facility Management

o Repairs & Maintenance Oversight

o Customer Coordination & OrderHandover

Work closely with store or showroom teams for smooth order handovers to

customers.

Ensure proper packaging, tagging, and invoicing before dispatch or pickup.

Maintain customer-facing order status reports where applicable.

o Additional Responsibilities

Key Requirements

Education :

Administration, Operations Management, or a related field.

Preferred : Postgraduate qualification such as MBA in Operations / Supply

Chain Management, or a Diploma in Jewellery Management / Retail

Management.

Experience : 2–3 years in order management or operations, preferably in the

jewellery, fashion, or luxury retail sector.

Industry Knowledge : Good understanding of jewellery manufacturing

processes and quality standards.

Skills :

Strong MS Excel and ERP / software proficiency

Excellent coordination and multitasking abilities

Knowledge of jewellery order lifecycle and production stages

Basic understanding of GST, invoicing, and compliance norms

Strong communication and vendor management skills

Detail-oriented with a high level of accuracy