Company overview :
Join a fast-paced health-tech company transforming primary care for the modern world. As a Technical Program Manager (TPM) , you’ll drive the delivery of complex, cross-functional engineering programmes—spanning cloud infrastructure, data platforms, AI / ML pipeline delivery, and embedded clinical workflows. You’ll be accountable for coordinating multiple agile squads, managing stakeholder alignment across product, engineering, and operations, and ensuring the timely execution of mission-critical initiatives.
The company recently raised $6 million in funding to scale its AI-first care platform , unifying providers, patients, and workflows across the U.S. healthcare system. You’ll work alongside top engineers, product leaders, and data innovators to turn bold healthcare-tech ambitions into real-world outcomes—impacting how patients access care, how clinicians collaborat,e and how outcomes are delivered.
Years of experience : 8-17 Years.
Role overview
- 8–12 years of experience in technical program management or delivery leadership, preferably in SaaS, AI, or large-scale data platform environments.
- Strong background in engineering, data systems, or cloud-based applications, with the ability to engage deeply on technical topics.
- Demonstrated success managing cross-functional product delivery in dynamic, high-growth startups or scale-ups.
- Deep familiarity with software development life cycles, Agile methodologies, and sprint-based planning.
- Proven experience working directly with CXO-level stakeholders, including executive reporting, board preparation, and strategic planning.
- Track record of leading through influence — managing multiple teams toward shared outcomes.
- Strong analytical mindset and ability to look beyond surface feedback, connecting dots across inputs to identify systemic issues or opportunities.
- Excellent communication and storytelling skills — both written and verbal.
Good-to-Have
Experience in healthcare or value-based care domains, especially with EHRs, FHIR, or clinical data systems.Familiarity with customer-facing deployments and large-scale implementation coordination.Prior exposure to AI / ML program delivery, data pipelines (BigQuery, dbt, Postgres), or cloud architecture (AWS / GCP).Certification in Agile, PMP, or equivalent project leadership frameworks (preferred, not required).What would you do here?
1. Strategic Program Management
Work directly with the CEO to translate high-level business objectives into actionable program plans and measurable outcomes.Partner with Product and Engineering leadership to define and align quarterly OKRs, milestone timelines, and key success metrics.Structure and oversee large, cross-functional initiatives spanning Product, Data, AI, and Customer Success — ensuring clear ownership, sequencing, and progress visibility.2. Cross-Functional Delivery & Execution
Own the end-to-end execution rhythm : from planning to delivery to post-release validation.Track progress across engineering pods (Backend, AI, Data, Integration, QA) and proactively identify interdependencies or bottlenecks.Ensure deliverables are production-ready before handoff to Customer Success and Implementation teams, aligning delivery with customer onboarding and SLAs.Work with implementation leads to bridge gaps between product expectations and real-world deployment nuances.3. Customer-Centric Alignment
Interface directly with Customer Success to understand deployment challenges, customer feedback, and usage data — ensuring internal teams act on insights swiftly.Help translate customer or field-level feedback into prioritized, validated product enhancements.Go beyond what’s said — analyze patterns, connect signals, and identify root causes to preempt risks or emerging issues before they surface.4. Communication, Reporting & Decision Support
Be the primary channel between cross-functional teams and the CEO’s office — delivering clear weekly reports on progress, blockers, and upcoming risks.Drive leadership-level visibility into execution through structured dashboards, metrics, and post-mortem summaries.Facilitate critical decision meetings with crisp, insight-backed updates — ensuring leadership can make timely trade-offs.5. Process Design & Operational Excellence
Institutionalize lightweight but disciplined delivery processes that balance startup agility with predictability.Drive continuous improvement across sprint planning, retrospectives, and dependency management.Ensure every initiative has well-defined success criteria, measurable outcomes, and accountability owners.6. Leadership & Influence
Demonstrate executive maturity and the ability to influence without authority — guiding teams through clarity, context, and conviction.Act as an execution coach to team leads — helping them structure goals, track outcomes, and manage priorities effectively.Embody Fold’s leadership values : Speed, Clarity, Ownership, and Empathy