Assistant Manager /Manager - System Administrator & EdTech SupportBirla Institute of Technology and Science, Pilani • Thane, IN
No longer accepting applications
Assistant Manager / Manager - System Administrator & EdTech Support
Birla Institute of Technology and Science, Pilani • Thane, IN
12 days ago
Job descriptionEvaluate software licensing options and vendor agreements to optimize cost and compliance. Implement and maintain IT policies and protocols that ensure high system availability, Design and manage data lakes for storage, integration, and analytics. Ensure compliance with data privacy laws (e.g., GDPR, local regulations). Implement cybersecurity protocols to protect institutional data and digital assets from threats. Develop and enforce IT policies on data security, software licensing, and acceptable use. Establish governance frameworks to align IT practices with organizational goals and industry Provide reliable technical support to faculty, staff, and students, ensuring prompt resolution of Administer help desk platforms (e.g., Jira, Freshdesk, Zendesk), ensuring efficient ticketing and Monitor help desk metrics and ensure user satisfaction through effective issue resolution. Track key IT performance indicators and prepare reports for leadership. Evaluate existing systems and recommend enhancements for performance, usability, and Administer and optimize platforms such as Meritto, Salesforce, Canvas, Moodle, D2L, and SIS solutions. Manage user roles, authentication, and access control using SSO protocols (e.g., SAML, OAuth). Implement and manage integrations via APIs, webhooks, and middleware, focusing on standards like LTI, OneRoster, and Ed-Fi. Perform UI customizations and configure forms / workflows to enhance user experience. Familiarity with AI-based workflow automation tools (e.g., Salesforce Einstein Automate, Power Automate with AI Builder. Hands on experience or knowledge on Frugal AI is an added advantage. Support system-related issues, escalating advanced cases to relevant leads when necessary. Contribute to cross-functional projects and platform enhancements. Technical Proficiency : In-depth knowledge of CRM, LMS, SIS platforms (e.g., Salesforce, Meritto, Moodle, Canvas, D2L). System Integration : Experience with SSO, APIs, middleware, and standards like LTI, Ed-Fi, OneRoster. Cybersecurity & Compliance : Strong understanding of cybersecurity protocols and data compliance (GDPR, local laws). Help Desk Expertise : Proficient in using JIRA, Freshdesk, Zendesk or similar ticketing systems. UI / UX Customization : Basic HTML / CSS proficiency for interface tweaks and configuration-based enhancements. Operating Systems & Server Management : Proficiency in Windows Server and Linux / Unix environments. System provisioning, patching, updates, and backups. Shell scripting knowledge Network & Infrastructure : Network configuration, monitoring and troubleshooting. Experience with routers, switches, and cloud networking (AWS, Azure, GCP). Cloud & Virtualization : Experience with cloud platforms (AWS, Azure, Google Cloud) and virtualization tools : VMware, Hyper-V, VirtualBox. System Monitoring & Performance Data Management & Security AI-Driven Automation & Workflow Intelligence : Familiarity with AI-based workflow automation tools (e.g., Salesforce Einstein Automate, Power Automate with AI Builder). Project Management : Familiar with Agile, ITIL, or other project management methodologies. Communication : Excellent written and verbal skills with a focus on clear documentation and user education. Problem Solving : Analytical, patient, and user-focused approach to technical troubleshooting. Bachelor’s degree in Computer Science, Information Technology, or a related field. 10+ years of experience in systems administration, IT support, or educational technology. Experience in higher education or edtech environments preferred. Certifications (e.g., ITIL, CompTIA, Microsoft, AWS) are a plus.
Role Overview :
This role ensures the reliable performance, security, and integration of enterprise platforms including CRM, LMS, and SIS. Then role combines expertise in system administration, cloud infrastructure, and cybersecurity with a strong focus on educational technology. Key responsibilities include managing SSO authentication (SAML, OAuth), API integrations, familiarity with AI-based workflow automation tools and compliance with data privacy standards. The administrator supports platform optimization, middleware configuration, and lifecycle management of IT systems. Proficiency in help desk tools and user support workflows
ensures timely resolution of technical issues. This role is central to enhancing both operational efficiency and digital learning experiences.
Principal Accountabilities & Responsibilities
Enterprise IT Infrastructure Management
- Oversee deployment, configuration, and maintenance of IT infrastructure (servers, networks,
cloud services).
performance, and security.
Data Management & Cybersecurity
IT Policy & Governance
standards.
Technology Support & User Services
IT-related issues.
resolution workflows.
Monitoring, Reporting & Continuous Improvement
scalability.
Platform Administration & EdTech Support
Skill and Ability Requirements
(Bash, PowerShell).
o Backup and disaster recovery planning.
o Knowledge of cybersecurity practices, encryption, and secure protocols.
o Understanding of data compliance frameworks (e.g., GDPR, FERPA).
Qualification & Experience
Create a job alert for this search
System Administrator • Thane, IN
Related jobs
Remote or Hybrid (if candidate is local to a client office location).Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).Minimum 2-3 ye...Show more
Stockal - IT Support Manager
Borderless • Mumbai, India
Qualifications & Experience : Leadership & Support Management : - Proven experience in leading IT support, operations, or application maintenance tea...Show more
Last updated: 1 day ago • Promoted
Senior Manager, It Applications
BITSoM - BITS School of Management • Kalyān, Republic Of India, IN
Senior Manager, IT Applications.The IT Application Manager will be accountable for managing and ensuring seamless operations of all academic, administrative, and enterprise IT applications at the B...Show more
Last updated: 30+ days ago • Promoted
Aix System Administrator
Tata Consultancy Services • Kalyan-Dombivli, IN
Come and join us for an exciting career with TCS!!!.Must Have Experiences and Skills : .As this is for a L2 requirement, candidates should have strong skills in installation, configuration, administr...Show more
Last updated: 21 days ago • Promoted
Information Technology Service Desk Manager
Cactus Communications • Mumbai, Maharashtra, India
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture.You may choose to work from home in Mumbai.
however, you will be required to travel to our Andheri East offi...Show more
Last updated: 6 days ago • Promoted
Manager - IT Application Support - Powai
Hiranandani Financial Services • Mumbai, Maharashtra, India
Job Summary : Manager of IT Applications to manage implementation and support of our LOS application.This role involves overseeing the applications, ensuring operational efficiency, optimizing syste...Show more
Last updated: 21 days ago • Promoted
System Administrator
MGT-COMMERCE GmbH • Mumbai, IN
MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing managed cloud hosting services for Magento e-commerce shops on top of Amazon Web Services (AWS).As an AWS Advanc...Show more
Last updated: 30+ days ago • Promoted
IT Ariba Applications Manager
Nouryon • Mumbai, Maharashtra, India
At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually.
We create innovative and sustainable solutions for our customers to ...Show more
Last updated: 30+ days ago • Promoted
Linux System Administrator (AWS Specialist)
MGT-COMMERCE GmbH • Thane, IN
Do you live and breathe Linux? Do you enjoy building and managing servers in the cloud?.Linux-focused System Administrator.
AWS infrastructure and keep systems running at peak performance.Setting up...Show more
Last updated: 30+ days ago • Promoted
AutoSys Administrator
Atyeti Inc • Mumbai, IN
Install and configure AutoSys components (AE, EEM, WCC, Agents).Perform upgrades and patching of AutoSys environments.Create, modify, and manage job definitions using JIL and WCC.Schedule and monit...Show more
Last updated: 14 days ago • Promoted
Traine- System Admin
ALIANDO • Mumbai, IN
Job Title : Trainee- System Admin.ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsof...Show more
Last updated: 30+ days ago • Promoted
T24 System Admin
Systems Limited • Thane, IN
We are looking for a highly skilled and experienced T24 System Admin to provide technical support and troubleshooting for our T24 COB processes.
The successful candidate will be responsible for ensu...Show more
Last updated: 12 days ago • Promoted
Information Technology Delivery Manager
KnowledgeWorks Global Ltd. • Mumbai, Maharashtra, India
Hybrid role : Monday to Thursday - Work from home, Friday work from office.Work closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and ...Show more
Last updated: 30+ days ago • Promoted
Senior Manager, IT Applications
BITSoM - BITS School of Management • Kalyan, Maharashtra, India
Senior Manager, IT Applications.The IT Application Manager will be accountable for managing and ensuring seamless operations of all academic, administrative, and enterprise IT applications at the B...Show more
Last updated: 30+ days ago • Promoted
Assistant Manager Management Information System
Ampersand Group • Mumbai, Maharashtra, India
Mumbai, Malad (work from office, 5 days a week).Collect, analyze, and interpret data to provide actionable insights for business strategy.
Develop and maintain dashboards, reports, and visualization...Show more
Last updated: 21 days ago • Promoted
Senior OnBase System Administrator
MindBrain • Mumbai, IN
The OnBase Systems Administrator is responsible for the daily administration, maintenance,.OnBase Enterprise Content Management (ECM) platform.
Job duties and responsibilities.Install, test, and upg...Show more
Last updated: 7 hours ago • Promoted • New!
Manager & Assistant Manager-Technology Risk Assurance
BDO India • Mumbai Metropolitan Region, India
Core TRA Roles & Responsibilities : .Responsible for managing assurance engagements with a focus on IT risks.Manages a team of IT assurance professionals involved in evaluating and testing ITGCs, con...Show more
Last updated: 3 days ago • Promoted
Jr. System Admin with support experience of enterprise-level financial or budgeting tools @Remote / Hybrid
Platinum Enterprise Solutions, Inc. • Thane, IN
Remote
Last updated: 1 day ago • Promoted
Itvedant Education - Project Manager - Information Technology
ITVEDANT EDUCATION PRIVATE LIMITED • Mumbai, India
Job Description : Project Manager.Responsible for planning and executing sprints by defining clear sprint goals, prioritizing backlog items, and ensuring timely delivery.
Reviews performance at the ...Show more
Last updated: 30+ days ago • Promoted